Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Job Responsibilities:

Do you enjoy being a member of a highly skilled team involved in the most cutting edge new products our company is developing? Would you like to be a central member in the introduction of the newest products that propel the semiconductor industry forward?

As a Service Product Engineer, you play a key role in improving KLA's sophisticated semiconductor systems, and the service teams that support them. By collaborating with the product engineering and service teams worldwide, you will gain systems-engineering level knowledge of a highly complex, groundbreaking system. This system includes E-Beam, optics, electronics, motion control, mechanical components, custom software and algorithms.

In this role, you will:

• Play a large role in assessing products with respect to design for reliability, stability, and serviceability.

• Participate in and track the development and testing of system diagnostics and spec validation.

• Act as a two-way conduit for information transfer between the engineers responsible for developing our products and the field service teams responsible for product maintenance and support.

• Help develop and detail technical service procedures.

• Take a proactive approach to improving service quality and profitability.

• Capture and analyze data from systems populations residing in customer sites to track performance and identify sources of detailed issues on technical, process, and people basis.

• Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance in the cleanroom at the customer sites.

• Lead preparation and execution of high-complexity system activities in the cleanroom.

• Write technical reports to communicate (progression in) issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.

• Develop new training materials which may include written documents, video tutorials and on-line web based training.

• This position includes the occasional weekend shift on need basis and 20% travel internationally.

Preferred Qualifications:

• Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors.

• Results oriented and driven to excel.

• Enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.

• Strong analytic and data analysis skills. Excellent oral and written communication skills.

• Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.

• Quick grasp of meaningful, sophisticated technical information.

• Natural curiosity, inventiveness, and an interest in making things work better.

• Diverse Background to bring new perspectives to the team.

• Semiconductor industry experience with specialization in E-beam, Vacuum or, Motion Control

• Familiar with reliability concepts; probability distribution, MTBF, MTTR, etc

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.