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Job Summary:

Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.

Essential Responsibilities:

Patient Procedures and Activities:

• Assemble patient education materials.
• Assist provider in patient examinations and procedures.
• Consult with provider concerning procedures and patient condition.
• Complete patient forms and records.
• Laboratories:
• Clean work area. Attach temples to frames.
• Cut lenses to specified size and shape.
• Fit finished lenses into frames.
• Handle computer printouts.
• Inspect lenses and eyeglasses to verify correct processing of prescription.
• Investigate lost, misplaced or incorrectly filled prescription orders.
• Package eyeglasses in containers for courier pick up.
• Refine shape of lenses by smoothing edges.
• Adjust patient eyeglass frames.
• Assist patient in selecting optical items.
• Examine eyeglasses from laboratory.
• Make minor repairs and adjustments to eyeglasses.
• Maintain optical supplies.
• Measure patient facial features.
• Receive and ship finished eyeglasses.

Materials and Supplies:

• Fill request for equipment and supplies.
• Maintain and order supplies.
• Maintain records of material usage/inventory levels.
• Clear paper jams and performs routine maintenance.
• Operate copier equipment.
• Administrative and other:
• Collect and compile cumulative data and statistics.
• Maintain department logs.
• Answer telephones and take messages.
• Orient and train new or less experienced personnel.
• Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.
• Locate personnel by paging system or beeper.
• Attend conferences, meetings and in-service training programs.
• Assume other activities and responsibilities from time to time as directed.
• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Assists members with the selection of frames and lenses.
• Takes orders for eyewear and miscellaneous optical items.
• Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required. Takes facial measurements of members to fit eyewear needs.
• Provides members with information regarding eyewear, product options and eyewear services. Manages and resolves member eyewear complaints.
• Creates and maintains neat, attractive and sales effective frame displays.
• Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.
• Returns re-called frames/optical items by specified due dates. Inspects eyeglasses to insure conformance with prescribed/ordered specifications.
• Processes jobs in bench room.
• Contacts members, optical lab and clinics concerning eyewear orders and prescriptions. Determines member vision eligibility and benefits.
• Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department.
• Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.
• May perform other duties as required.