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Job Summary:

Under limited supervision, measures pupil distance and bridge width, adjust eyeglass frames and assist patients in selecting optical items to conform with corresponding optical prescriptions and established procedures.

Essential Responsibilities:

• Assists members with the selection of frames and lenses through education and uncovering lifestyle needs.
• Takes orders for eyewear and miscellaneous optical and contact lens items.
• Dispenses and adjust eyewear and ophthalmic appliances.
• Makes minor repair, adjustments of eyewear to include additional optical benchwork.
• Takes accurate facial measurements of members to fit eyewear needs.
• Provides member with information about their eyewear, vision benefits, optical pricing, payment collection and quotations for members.
• Explain product options and optical services.
• Manage and resolve problems regarding member eyewear complaints performing service recovery.
• Maintains a clean, neat, and attractive dispensing, lab workroom and retail frame setting.
• Requests supplies, eyeglass cases, tools, and maintenance of equipment for continuous daily operation.
• Answers member questions promptly and courteously.
• Returns recalled frames/ optical items by the due date.
• Inspects and troubleshoot eyewear to accuracy.
• Consult with provider concerning Rx prescriptions.
• Prepare delivery and receive product from vendor and laboratory.
• Maintain/ order optical supplies.
• Maintain frame/ optical inventory levels.
• Review operational data for optical and optometry services.
• Maintain department logs.
• Contacts member, optical lab and clinics concerning eyewear orders or prescriptions.
• Support training with new or less experienced personnel.
• Serve as resource person to co-workers by answering procedural questions and assisting in problemsolving.
• Attend conferences, meetings, and in-service training programs.
• Assume other activities and responsibilities from time to time as directed to support patient care workflow and eye health.
• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Other Administrative duties.