On the Marketing Operations Team, you will collaborate extensively with cross-functional teams including CMOs, Marketing Automation, Payments Operations, Controls, Legal, Compliance, and Finance to define and implement robust processes that enhance our marketing operations.

As a Marketing Operations Governance Manager on the Marketing Operations Team , you will establish and oversee risk management and compliance frameworks for Corporate and Investment Banking marketing. This strategic role ensures regulatory adherence, operational integrity, and effective execution of marketing processes, collaborating extensively with cross-functional teams.

Job Responsibilities:

• Provide strategic oversight of compliance for all marketing communications and enterprise-wide initiatives.
• Govern marketing standards to maintain regulatory adherence across all channels and platforms.
• Partner with marketing teams to interpret and implement procedures for regulations such as CAN-SPAM and list validation.
• Standardize and ensure compliance with accessibility requirements, including asset distribution.
• Analyze and address differences in legal and compliance processes across business lines.
• Manage regulatory compliance frameworks, including legal reviews and data privacy requirements.
• Develop and maintain standardized operational frameworks for marketing activities.
• Consolidate and harmonize procedures across the integrated CIB Marketing organization.
• Ensure consistent application and annual review of disclaimers and claims in all materials.
• Collaborate on compliance attestations and operational efficiency initiatives (e.g., Share Point, RBAC).
• Oversee audit management, acting as liaison with Audit and coordinating audit requests.

Required Qualifications, Skills and Capabilities

• Bachelor's degree in Marketing, Business Administration, or related field
• 7+ years of experience in Marketing operations experience
• Experience in marketing controls, compliance, or audit functions.
• Strong understanding of legal and compliance regulations affecting marketing practices
• Proven ability to manage multiple complex projects simultaneously while working collaboratively across diverse teams
• Excellent analytical, problem-solving, and communication skills with demonstrated ability to influence stakeholders at all organizational levels