Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Associate within Global Cash Ops, you'll promote structure and discipline around business governance and projects. You will support the business and governance lead for Global Cash Ops where they will build a strong relationship and become a key partner focusing on the group's strategic agenda, business strategy, planning, communication and governance. You must be a highly collaborative partner, have a strategic mind-set, and be process oriented, with a proven track record of relevant skills through prior experience in Payments Ops, Business Management, Service and/or Project Management. The candidate selected will be responsible to deliver governance for the business and high impact ops excellence (non-technology) projects.

Job Responsibilities

• Lead initiatives and projects to resolve diverse problems identified by Cash Ops leadership from initiation through implementation, including value‑added analytics, communication, and reporting (scorecards/dashboards and executive‑level reporting).
• Implement project structure and governance to deliver the agreed strategy; manage the project plan (scope, stakeholders, risks/issues, timeline, etc.).
• Lead and catalyze change as requirements and priorities shift, driving progress from planning to execution.
• Drive collaborative initiatives with team members and global partners to continually simplify, improve, and add value to existing business processes.
• Drive the agenda, content, and preparation of business reviews and executive leadership presentations to articulate strategic direction, execution, and performance tracking for internal stakeholders and functional partners.
• Lead and contribute to initiatives spanning Data & Analytics, Intelligent Automation, Artificial Intelligence, Digital Transformation, and Business Taxonomy.
• Provide a high level of responsiveness to executive ad hoc requests related to project management, presentation development, and business analysis.
• Manage strategic business communications, including town halls, video messages, year‑end messages, and organization announcements.
• Manage strategic and operationally complex projects delivered by cross‑functional teams.

Required Qualifications, Capabilities, and Skills:

• Minimum 7 years Payments/banking/financial services experience. Prior Project management and business management experience ideal.
• Proven Project Management, planning and organizational skills with the ability to prioritize workloads and manage multiple deliverable/projects simultaneously. Ability to challenge organization and understand ways of working; ability to interpret and present complex data.
• Deep execution experience with a demonstrated ability to meet and enforce deadlines.
• Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in Microsoft PowerPoint techniques.
• Strong interpersonal and clear communication skills; lead meetings and facilitate dialogues with multiple stakeholders. Comfortable working with senior managers and global teams to achieve organizational goals
• Ability to work and think independently and strong initiative. Adept at working in matrix organization and dynamic high performance teams
• Managing strategic and operationally complex projects delivered by cross-functional teams

Preferred qualifications, capabilities, and skills

• Exposure to automation and data tools (e.g., Alteryx, RPA) and API-driven integrations
• Understanding of Agile delivery and product management practices
• Advanced Excel; data analysis and visualization (e.g., Tableau, Power BI); basic SQL
• Building executive-ready MIS and insights; data storytelling and presentations
• Strong visualization capabilities and experience with BI & Analytics tools (Tableau, Alteryx, Advanced Excel, Qlik, Power BI, etc.) preferred

ABOUT US

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.