Join our Small and Mid-sized Business Payments team and help shape the future of payment solutions for small business customers. As a Senior Product Associate, you will drive innovation and deliver products that make a real difference. Be part of a collaborative team that values creativity, customer focus, and continuous improvement.

Job Summary

As a Senior Product Associate in the Small and Mid-sized Business Payments team, you are an integral part of the team that leads the end-to-end product life cycle for payments products that deliver value for small business customers. You leverage your expertise in product development and optimization to make a significant impact, using user research and customer feedback to fuel the creation of innovative products and improvement of existing offerings. You manage backlogs, write epics and user stories, and collaborate with product and engineering partners across the payments organization to ensure the successful development and implementation of payment solutions.

Job responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect customer and market needs through user research and discovery.

• Plan for upstream and downstream implications of new product features on the overall product experience.

• Write requirements, epics, and user stories to support product development, in coordination with the Product Manager and engineering partners.

• Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.

• Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation.

• Work closely with Product Manager, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.

• Proficient knowledge and experience in the product development life cycle, including discovery, requirements definition, writing stories, and developing use cases and validation criteria.

• Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.

• Self-starter with strong problem-solving skills, attention to detail, and ability to analyze complex business processes.

• Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).

• Proficient with JIRA, Microsoft Office tools, and Confluence.

Preferred qualifications, capabilities, and skills

• Experience working in financial services, retail banking, or payments.