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JPMorgan Chase
JPMorgan Chase

Global financial services firm

Content Governance Specialist - Associate

직무오퍼레이션
경력신입/주니어
위치Newark, Germany, United States
근무오피스 출근
고용정규직
게시2개월 전
지원하기

필수 스킬

Excel

Project Management

Join our team and make a significant impact through innovative project management to drive employee confidence and satisfaction.

As a Content Governance Specialist, Associate on the Governance and Operations team, you will play an important role in shaping employee experiences through end-to-end content process improvements/standardization and building employee confidence across our products and services. Using your expertise in planning, executing, delivering and communicating results, you will work independently and in small teams to deliver streamlined employee experiences. You will also be called upon to document procedures, so excellent written and verbal communications are extremely important. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

  • Lead and deliver tactical and strategic Governance and Operations initiatives that improve employee- and specialist-facing content experiences such as: Establishing standard documentation (e.g., SOPs, guidelines and job aids) for content creators and approvers

  • Maintaining approval workflows and access controls

  • Defining how content is stored, tracked, and optimized over time

  • Identifying and removing bottlenecks in the content lifecycle

  • Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

  • Collaborate with subject matter experts, UX designers and researchers, developers, communicators, content managers, risk & controls, product team, etc., to deliver the best experience and simplified self-service for our employees.

  • Ensure all projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines, maintaining our control environment.

  • Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.

Required qualifications, capabilities, and skills

  • 3+ years of experience working on and delivering measurable project results.
  • Demonstrated expertise in verbal and written communication - with a focus on digital products and platforms
  • Demonstrated knowledge of accessibility guidelines and inclusive design in content
  • Experience incorporating user feedback and insights for continuous improvement
  • Proficient technical literacy in content platforms and understanding their impact on user experience

Preferred qualifications, capabilities, and skills

  • Proficiency with Excel; knowledge of HTML
  • Project management skills
  • Experience using technical/content-management platforms, such as Adobe or Service Now, to elevate content
  • Understanding of how different systems interact with each other to create an end-to-end user journey
  • Knowledge of how AI & LLM tools are used to enhance content delivery and outcomes

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JPMorgan Chase 소개

JPMorgan Chase

JPMorgan Chase & Co. is an American multinational banking institution headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States, and the world's largest bank by market capitalization as of 2025.

300,000+

직원 수

New York City

본사 위치

$500B

기업 가치

리뷰

10개 리뷰

3.8

10개 리뷰

워라밸

3.5

보상

4.0

문화

3.8

커리어

3.2

경영진

2.8

68%

지인 추천률

장점

Good benefits and compensation

Supportive colleagues and environment

Flexible work arrangements

단점

Long hours and heavy workload

Management issues and lack of direction

High stress and expectations

연봉 정보

44개 데이터

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Analytics Solutions Associate

1개 리포트

$139,000

총 연봉

기본급

$107,000

주식

-

보너스

-

$139,000

$139,000

면접 후기

후기 4개

난이도

3.0

/ 5

소요 기간

14-28주

합격률

50%

경험

긍정 25%

보통 75%

부정 0%

면접 과정

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

In-person/Final Interview

5

Offer

자주 나오는 질문

Behavioral/STAR

Past Experience

Culture Fit

Financial Knowledge

Case Study