トレンド企業

JPMorgan Chase
JPMorgan Chase

Global financial services firm

Servicing Travel Advisor Lead

職種オペレーション
経験リード級
勤務地Metro Manila, National Capital Region, Philippines
勤務オンサイト
雇用正社員
掲載2ヶ月前
応募する

必須スキル

Customer Service

Join our Chase Travel team and shape the future of travel services. Be at the heart of innovation as you lead and inspire others. Unlock your potential for career growth and development in a fast-growing global company. Make your mark by delivering exceptional service and driving team success. Bring your expertise to a collaborative environment focused on excellence.

Job Summary:

As a Servicing Travel Advisor Lead in Chase Travel, you will lead a team of Travel Advisors within our innovative travel business. You will coach, support, and guide your team to achieve high performance and deliver seamless travel experiences. You will act as a subject matter expert, resolving issues efficiently and collaborating across departments to drive process improvements. In this role, you will have the opportunity to develop your leadership skills and contribute to a culture of excellence.

Job Responsibilities:

  • Oversee day-to-day team performance and workflow, ensuring quality compliance
  • Support team members by answering questions and resolving issues promptly
  • Collaborate across departments to capture and communicate information for training and process improvement
  • Maintain comprehensive working knowledge of all programs, tools, and systems
  • Guide professional growth and performance enhancement through clear goal setting and action planning
  • Conduct team meetings to share best practices and maintain high performance
  • Foster an inspiring team environment with open communication and sustained quality levels

Required Qualifications, Capabilities, and Skills:

  • Minimum 3 years of team lead experience
  • Travel account experience, including intermediate to advanced proficiency with GDS or other technology platforms and self-booking tools
  • Strong knowledge of performance metrics and customer service, with experience using customer satisfaction tools such as OSAT and NPS
  • Effective analytical thinking and problem-solving skills for travel-related issues
  • Initiative to learn new skills, contribute to process improvement, and deliver excellent results
  • Strong communication skills, with the ability to deliver clear and compelling messages in both written and verbal forms

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JPMorgan Chaseについて

JPMorgan Chase

JPMorgan Chase & Co. is an American multinational banking institution headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States, and the world's largest bank by market capitalization as of 2025.

300,000+

従業員数

New York City

本社所在地

$500B

企業価値

レビュー

10件のレビュー

3.8

10件のレビュー

ワークライフバランス

3.5

報酬

4.0

企業文化

3.8

キャリア

3.2

経営陣

2.8

68%

知人への推奨率

良い点

Good benefits and compensation

Supportive colleagues and environment

Flexible work arrangements

改善点

Long hours and heavy workload

Management issues and lack of direction

High stress and expectations

給与レンジ

44件のデータ

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Analytics Solutions Associate

1件のレポート

$139,000

年収総額

基本給

$107,000

ストック

-

ボーナス

-

$139,000

$139,000

面接レビュー

レビュー4件

難易度

3.0

/ 5

期間

14-28週間

内定率

50%

体験

ポジティブ 25%

普通 75%

ネガティブ 0%

面接プロセス

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

In-person/Final Interview

5

Offer

よくある質問

Behavioral/STAR

Past Experience

Culture Fit

Financial Knowledge

Case Study