Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Escrow Services, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Escrow Services is a business unit within the Payments division of J.P. Morgan’s Corporate & Investment Bank (CIB). Escrow holds institutional client assets in safekeeping until certain pre-agreed conditions have been fulfilled. Escrow is used to mitigate risk in institutional transactions, including mergers and acquisitions, debt and equity financing, and litigation settlements.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development

• Works with business and technology teams to drive project initiation, scoping, and planning for both internal and client-facing applications

• Provide feedback to technology team on completed builds

• Perform and coordinate User Acceptance Testing and Production Validation Testing

• Serve as day-to-day Product expert and resource for Technology team

• Serve as training resource during rollout of applications to Sales and Client Service staff

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Proficient knowledge of the product development life cycle

• Experience in product life cycle activities including discovery and requirements definition

• Developing knowledge of data analytics and data literacy

• Ability to define and drive projects independently, and juggle multiple deliverables simultaneously

• Ability to gather and document product requirements for development teams

• Inquisitive nature with excellent problem solving and critical thinking capabilities and strong attention to detail

• Client centric – interest in and ability to define compelling products that address customer needs

• Effective interpersonal skills – ability to build relationships with functional partners inside and outside Escrow Services, and to lead and organize cross-functional teams

• Strong written and verbal communication skills, including ability to convey complex ideas simply to both technical and non-technical audiences

• Strong experience with core Microsoft Office tools (Excel, PowerPoint, Word) and JIRA (or similar)

Preferred qualifications, capabilities, and skills

• 6+ years of experience or equivalent expertise in product management or a relevant domain area

• Experience measuring the success of technology products through well-defined metrics