We are seeking a dynamic and talented professional to join our Open Banking Strategic Business Unit (SBU) as one of the Business Validation Associates. This role offers the opportunity to shape the operational excellence and risk management of a new, rapidly growing, revenue-generating business, working closely with senior leaders and cross-functional teams to ensure the highest standards of compliance, transparency, and client service.
As a Business Validation Senior Associate within Open Banking, you will play a pivotal role in validating the effectiveness of our 24/7 operations, technical processes, and business controls. You will ensure Chase's adherence to customer disclosures and oversee client compliance with contractual obligations, including independent reviews and third-party risk management (TPRM). Your expertise will be critical in validating billing execution and maintaining robust business controls, thereby supporting the growth and integrity of our Open Banking platform. Your work will help safeguard customer interests, support commercial objectives, and foster a culture of continuous improvement across our rapidly growing business, while shaping the future of our Open Banking platform through your strategic vision and influence.

The Chase Open Banking team is committed to empowering customers to share their financial data securely, safely, and transparently within the open banking ecosystem. Our mission is to deliver market-leading platforms that enable aggregators and direct connectors to securely access customer-permissioned data, while building out a two-sided business model that benefits both customers and commercial partners. We collaborate closely with partners across billing, invoicing, and are developing a self-service developer portal to streamline integration and access. We support our customers' ability to access their financial data and have full control and visibility in sharing it securely with the apps and companies they choose.

Job Responsibilities

• Support the development and implementation of strategic initiatives for the Open Banking team, including platform enhancements and new business models.
• Collaborate with cross-functional teams, including product, technology, compliance, risk to ensure alignment and successful delivery of open banking solutions.
• Contribute to the design and execution of processes for secure, customer-permissioned data sharing, ensuring compliance with regulatory requirements and industry best practices.
• Participate in market research and analysis to identify emerging trends, opportunities, and potential risks within the open banking ecosystem.
• Validate the effectiveness and resilience of 24/7 operations and technical processes, ensuring seamless service delivery for clients and customers.
• Oversee Chase's adherence to customer disclosure requirements, maintaining transparency and compliance across all Open Banking activities.
• Monitor client adherence to contractual obligations, including conducting independent reviews and supporting third-party risk management (TPRM) processes.
• Support validation processes for billing execution, ensuring accuracy, transparency, and alignment with contractual terms.
• Develop, implement, and maintain robust business controls to mitigate operational, regulatory, and reputational risks.
• Provide data-driven insights and recommendations to senior leadership, influencing strategic and operational decisions.
• Foster a culture of accountability, engagement, and high performance within the business validation team while promoting diversity and inclusion by valuing the unique capabilities.

Required qualifications, capabilities, and skills

• 5+ years of experience in financial services, with a proven track record in business validation (product/technology), risk management, controls and operational expertise.
• Bachelor's degree required
• Good understanding of Open Banking, data access, and related regulatory and industry frameworks.
• Collaborative mindset with strong interpersonal skills
• Exceptional organizational, multitasking, and prioritizing abilities
• High attention to detail; ability to work well under pressure in a fast-paced environment
• Strong culture carrier and teamwork spirit
• Demonstrated ability to manage and execute operational strategies in a complex, matrixed environment within a technology-driven product organization.
• Experience in client and contract management, including independent review and third-party risk management.
• Proven ability to drive compliance with customer disclosures and contractual obligations.
• Strong communication, negotiation, and conflict resolution skills.

Preferred qualifications, capabilities, and skills

• Experience with Agile methodologies and innovation in financial services is preferred.

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options

ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans:

ABOUT THE TEAM:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.