Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Risk Strategy Execution and Control Associate within Risk Management and Compliance, you will support the change management lifecycle for Consumer Card strategy initiatives. You will help initiate and manage strategy changes, ensure governance and validation processes are followed, and strengthen controls around credit decisions and regulatory adherence.

You will collaborate with strategy owners and stakeholders to ensure compliance with change management standards and documentation requirements. You will have the opportunity to participate in projects, coordinate audit responses, and contribute to process improvements that enhance the customer experience. We value your ability to analyze issues, communicate findings, and support operational readiness for new initiatives.

Job Responsibilities

• Partner with strategy owners to ensure compliance with change management standards and documentation requirements to ensure audit readiness
• Manage the intake process for strategy changes
• Update strategy documentation as needed
• Ensure adherence to governance package requirements
• Collaborate with stakeholders to design solutions that meet target criteria
• Coordinate change management for initiatives impacting Operations, including judgmental lending and service teams
• Analyze exceptions from control reports to determine root cause and implement solutions
• Manage Risk-owned letters and related communications
• Address critical issues using escalation protocols to resolve problems efficiently
• Package results and findings for presentation in monthly business updates
• Prepare evidence to support control testing and internal audits

Required qualifications, capabilities, and skills

• Bachelor’s degree required
• Minimum 2+ years of experience in the credit card industry, in Credit Risk, Operations, or Lending
• Ability to work independently and operate with a high sense of urgency
• Strong problem-solving and organizational skills
• Ability to multi-task in a constantly changing environment with a positive attitude
• Strong PC skills, including Power

Point and Excel:

• Excellent oral and written communication skills, including thorough documentation to ensure audit readiness and alignment with controls, legal obligations, and regulatory requirements
• Excellent interpersonal and communication skills to work effectively with all levels of the organization and geographically distributed teams