DESCRIPTION:

Duties: Lead the test and support of multiple lines of business' servicing applications to agent desktop integration using cloud API services, web applications, and Genesys routing platform and reporting. Lead the end-to-end validation of the Genesys Contact Center solution and associated Agent/Supervisor desktops and reporting applications. Execute software solutions and participate in design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems. Produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development. Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems. Proactively identify hidden problems and patterns in data and use these insights to drive improvements to coding hygiene and system architecture. Contribute to software engineering communities of practice and events that explore new and emerging technologies. Ability to understand and describe solution level problems and validate the solution by test automation with an end-to-end approach.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Electronic Engineering, Computer Science, Computer Engineering, Telecommunications Engineering, or related field of study plus 7 years of experience in the job offered or as Software Engineer, Project Manager, IT Consultant, or related occupation. The employer will alternatively accept a Master's degree in Electronic Engineering, Computer Science, Computer Engineering, Telecommunications Engineering, or related field of study plus 5 years of experience in the job offered or as Software Engineer, Project Manager, IT Consultant, or related occupation.

Skills Required: This position requires experience with the following: working with cloud platforms, telecommunications, and Contact Center technology such as Genesys; working with Microservices technology, application development, quality assurance testing, and operational stability; developing, debugging, and maintaining code in a large corporate environment with modern programming languages including Selenium, JavaScript, Python, Bash, and Java; interacting with other Microservices developers, QA automation engineers, and other testers from cross-functional groups such as Integration Solutions Testing and User Acceptance Testing; manual testing with ADA and Jaws tools; utilizing best- practices for development of Web Services and Web components in a DevOps environment; working with Java and event-driven architectures based on distributed event streaming platforms such as Kafka; utilizing the Software Development Life Cycle; working with agile methodologies including CI/CD, Application Resiliency, and Security; automation scripting using Selenium and Gherkin to integrate with Jules pipelines; ADA automation and validation using JAWS, NVDA, and AXE plugins.

Job Location: 575 Washington Boulevard, Jersey City, NJ 07310.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. In addition, please visit: https://careers.jpmorgan.com/us/en/about-us.

Full-Time. Salary: $189,592 - $215,000 per year.

ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans:

ABOUT THE TEAM:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.