As a Product Solutions Manager in Trust & Safety team, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

You will be promoting new product growth by generating leads, closing deals, and supporting client relationships. Strong listening, learning, communication, and relationship-building skills are essential for success in this role. Prior experience in the payments industry, fraud prevention, or the ID & V space is critical. You should be well-versed in technology, data, AI, and ML. This high-profile role involves understanding client needs, solving pain points, and maintaining a focus on execution, with exposure across J.P. Morgan Payments & Commerce, clients, and the industry.

Job responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives

• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends

• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials

• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap

• Define and execute sales strategies which advance Trust & Safety solutions, including actively supporting client calling and marketing efforts

• Learn new services and collaborating to win new business

• Coordinate with senior leaders across lines of business to design innovative client focused products to enhance adoption

• Plan and own commercialization of new services with clients as well as with internal Sales, Service and onboarding colleagues

• Encourage innovation and partnership with cross functional partners in technology, operation, service, risk, compliance and legal

• Leverage data and operating metrics to improve products and services

• Represent J.P. Morgan at conferences, speaking engagements and at industry associations

Required qualifications, capabilities, and skills

• 5 years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products

• Extensive experience working in a sales cycle and engaging with clients on a regular basis

• Experience modifying preconfigured solutions to meet complex problems

• Demonstrated prior experience working in a highly matrixed and complex organization

• Experience in leading initiatives to solve business challenges such as those with a top management consulting firm or in other generalist problem solving environments across financial services sectors

• Excellent track record of success in designing and executing strategies in large, high performance organizations

• Demonstrated experience managing high caliber sales and partnership teams with a bias for action, an ability to achieve challenging goals and a drive to innovate

• An outstanding ability to analyze and solve problems along with the confidence to advance innovative and differentiated solutions

• Exceptionally strong presentation and communication skills

• Ability to handle multiple work streams and manage stakeholder expectations

• Work related domestic travel as required

Preferred qualifications, capabilities, and skills

• Graduate business degree preferred, but not required

• Experience in a Payments Product, Trust & Safety, Fraud, Strategy or Consulting role, with an exceptional record of performance

• Demonstrated leadership in sales & commercialization disciplines

• A track record of demonstrating leadership and maturity that coaches winning teams that reward diverse ideas and seeks to share credit while developing future leaders