• Join our digital consumer banking offer Chase at our new JPMorgan Chase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Line of Business Anti-money Laundering & Financial Crime Escalations

• Senior Specialist (all genders).

• As a Line of Business Anti-money Laundering & Financial Crime Escalations

• Senior Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. You will perform critical analysis of customer relationship review cases escalated due to AML/ Sanctions concerns incl. quality control of team deliverables, and support Team Control Coverage & Oversight, as well as delivery of Line of Business Escalations projects and strategic initiatives. Ideally, you will bring 5+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a plus); MS Office proficiency and a growth mindset are expected. Preferred: deep KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, and relevant certifications (e.g., ACAMS).

Job Description

• Lead critical analysis of relationship review cases raised by internal stakeholders due to Sanctions, Negative Media Alerts, AML and Fraud concerns, synthesizing information from multiple sources to determine account restrictions, clearance outcomes, escalation to Line of Business Fin Crime Committees and / or Customer Relationship terminations as appropriate.

• Develop, deliver and / or review high-quality escalation materials for Committee governance, including concise senior-level narratives and presentations that clearly articulate issue context, key risks, analysis performed, recommended outcomes, and required actions.

• Partner with internal stakeholders (Compliance, Legal, Product and Operations) to resolve Fin Crime Escalations related issues and inquiries, ensuring timely, well-documented analysis where required.

• Provide enhanced controls coverage and oversight within team, by monitoring adherence to procedures, identifying emerging risks/themes, and driving corrective actions to strengthen the control environment.

• Provide on-the-floor case guidance to Specialists (complexity triage, troubleshooting, coaching on policy interpretation, Cases quality control) and support KPI/MI monitoring and reporting by highlighting concerns, proposing remediation, and tracking actions.

• Support and coordinate delivery of Fin Crime projects and strategic initiatives (e.g., process change implementation, system/tool enhancements, remediation activity, regulatory-driven updates, new products roll-out), including stakeholder coordination, action tracking, Documentation of requirements and progress reporting.

• Provide Subject Matter Expertise to the design and governance of Escalations processes, including analysis content, guidelines/procedures, tooling, MI, and reporting requirements.

Required qualifications, capabilities, and skillset

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Ausbildung.

• 5+ years of related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / Fin Tech or similar.

• Clear and effective communication is crucial for interactions with internal stakeholders, customers and regulatory authorities, as applicable.

• Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach resolution.

• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.

• Growth mindset and a passion for learning and self-development.

• A commitment to collaboration and collective growth within the team.

• Very good computer literacy, including MS Office Suite Applications.

• Excellent communication skills in English (both verbally and in writing), German advantageous.

Preferred qualifications, capabilities and skills

• In-depth understanding of KYC regulations, AML laws, and Compliance frameworks in the financial services industry.

• Good Knowledge of the German regulatory framework and best practices regarding KYC processes

• Familiarity with KYC software, databases, and customer screening tool, and ability to adapt to new technologies

• Familiarity with digital banking platforms, payment systems, and financial technologies.

• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)