As a Product Manager in the Small and Mid-sized Business Payments team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities

• Develop a product strategy and product vision that delivers value to customers

• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives

• Partner across Design, Data, and Technology teams to deliver large-scale initiatives and collaborate with Risk, Controls, Compliance and Legal to ensure a strong risk and control environment

• Manage production support, issue and defect resolution, and prioritization

• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in product management or a relevant domain area Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management

• Advanced knowledge of digital payments and the product development life cycle, design, and data analytics

• Excellent communication, analytical and problem-solving skills

• Proficient with JIRA, Microsoft Office tools, and Confluence

• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team

Preferred qualifications, capabilities, and skills

• Thorough understanding of small business customers and their needs

• Demonstrated prior experience working in a highly matrixed, complex organization