Group Director, Client Data Product Owner

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

Towards our long-lasting ambition to develop client-centric strategies, CHANEL is looking for our new Group Director, Client Data Product Owner, to join our data team in the Digital and CX department, based in New York City. The creation of this new position within CHANEL US follows our strategic direction to accelerate the usage of our client data platforms (mainly but not only relying on Salesforce Data Cloud) for our 3 divisions: Fragrance and Beauty, Fashion, and Watches & Fine Jewelry. This Group Director, Client Data Product Owner position, in strong partnership with CHANEL Tech, will play a pivotal role in maximizing the usage of our client data platform for the client intelligence and marketing teams, steering the spending of our corporate budget and resources allocations, attending and representing our 3 divisions on data corporate governance meetings to ensure that all global and regional initiatives are fitting our US division’s needs.

This role is at the intersection of Tech and our 3 divisions. Our ideal Client Data Product Owner candidate will have a minimum of 10 years of experience in complex client or data product ownership & project management with a passion for navigating a matrix organization where leadership by influence is a key success factor.

What impact you can create at CHANEL:

Platform Ownership & Delivery

• Act as the main business liaison for US client data platforms: Looker Analytics, Global Client Database (post-release 3.2 including analytics capabilities), and Salesforce Data Cloud (CDP)

• Manage intake of new projects, backlog of requests, and platform evolution planning

• Represent the US business voice in cross-regional meetings, offering solution-driven options and recommendations for sponsor decision-making

• Ensure project delivery is on time, within budget, and meets quality standards

• Global Client Database Collaboration: This role works closely with the Fashion teams to attend key meetings and leads all preparatory work across business teams—performing the heavy lifting with appropriate divisional approvals to ensure readiness and alignment

CRM System Optimization

• Drive efficiencies across the 3 divisions by coordinating CRM system evolutions (e.g., sprint planning, corporate story point allocation, cross-division best practice sharing)

• Maximize delivery output while respecting budget constraints

• Support business teams in crafting effective briefs for third-party vendors to ensure solutions meet business needs.

• Provide strategic input on platform roles within the broader Mar Tech strategy

Strategic Enablement & Innovation

• Translate divisional strategies into actionable client data platform enhancements.

• Maintain a healthy year-round pipeline of project requests and proactively prepare for sprint cycles

• Provide guidance on new initiatives to optimize platform usage and performance

• Project Request Form Ownership: Draft Project Request Forms for shared model story points and advise on those submitted by divisions

• Cross-Functional Support: Support other corporate functions (e.g., Insights, Transformation Office) in the Project Request Form process when they have relevant projects or needs

Salesforce Data Cloud Expertise

• Leverage deep end-user experience with Salesforce Data Cloud to advise divisions and challenge vendors to unlock platform potential

• Act as a thought partner to CHANEL Tech, fostering innovation and continuous improvement

Governance & Stakeholder Engagement

• Attend governance forums with division sponsors to promote transparency, collaboration, and a unified “One House” vision

• Represent US client teams in Data Governance Committees for all Client Data domain requests

• Prepare documentation and recommendations for business and tech sponsor decisions

You are energized by:

• Exceptional critical and creative thinking skills including evaluating risks and contingencies, developing structure in ambiguity

• Data-driven decision making for products and services

• Excellent project management and communication skills

• Connecting the dots on problems, bring a key eye for details and expert problem perception

• Ability to translate technical jargon into simple business terms

• Working in a highly collaborative environment

• Building strong partnerships across business and technology teams in a global organization

• Championing change and fostering a culture of accountability and innovation

​ What you will bring to the team:

• Deep expertise in client data platforms and CRM ecosystems, and Mar Tech Strategy with a strong command of tools such as Salesforce Data Cloud, analytics platforms (Looker), and global client databases to maximize business value across divisions.

• A proven ability to lead complex, cross functional initiatives in a matrix organization, effectively influencing stakeholders across Tech, Marketing, and the three divisions to drive alignment and delivery functional initiatives in a matrix organization

• Strong strategic and operational leadership, capable of translating divisional strategies into actionable platform roadmaps while ensuring on time, on budget, and high-quality delivery

• Excellent governance, communication, and decision support skills, bringing clarity and structure to data governance forums and providing well-prepared recommendations to business and tech sponsors. Support skills prepared recommendations to business and tech sponsors

• A delivery driven, innovation minded mindset, combining hands-on product ownership with continuous optimization to accelerate adoption, efficiency, and impact of client data platforms. driven, innovation minded mindset on product ownership with continuous optimization to accelerate adoption, efficiency, and impact of client data platforms

Position Logistics:

• Based in New York City with hybrid work model – 3 days on-site minimum

• Minimum of 10 years of experience in complex client or data product ownership & project management

• Bachelor’s degree or equivalent experience. A master’s degree is a plus

• Fluency in French language strongly preferred

Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $134,900-$200,000. A base salary is one component of the total compensation for this position. Other forms of variable pay may/will be offered for this position. Other components may/will include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel**:**

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.