Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Validation Services, part of Trust & Safety for JPM Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Collaborates with the Product Manager to identify new product opportunities through user research, discovery, and market analysis.
• Partners with cross-functional teams (sales, technology, commercialization) and manages internal and external stakeholders to align on business and client priorities.
• Proactively manages the product pipeline, anticipating ecosystem needs and market trends to deliver best-in-class offerings.
• Plans for upstream and downstream impacts of new product features to ensure a seamless overall product experience.
• Executes distribution and channel strategies to scale the business in the US and priority global markets.
• Develops and streamlines client onboarding processes, ensuring efficient time-to-market and adherence to risk and control standards.
• Manages pilot programs and drives successful commercialization of new products.
• Develops high-quality collateral, tracks product performance and business KPIs, and writes requirements, epics, and user stories to support product development.

Required qualifications, capabilities, and skills

• Has Bachelors or Master's degree.
• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated prior experience of product development and working with technology teams.
• Proven experience in partnership management and client facing.
• Client first approach, ownership mindset, and strong PnL focus.
• Strong regulatory and controls mindset to execute on deliverables leveraging the internal processes.
• Experience in working and aligning with cross-functional internal and external stakeholders towards the common objective.
• Proficient with API driven product development life cycle, design, and data analytics.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience with Trust & Safety services such Account Validation, Identity Verification and/or Know your Customer/Business products and services.
• Understanding of B2B products & services.

ABOUT US

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.