Join us as an Event Management Associate and be the driving force behind unforgettable client experiences! Take ownership of planning and executing high-impact meetings in our Client Center, working closely with event partners and clients as their trusted point of contact. If you thrive on building relationships, solving challenges, and delivering excellence under pressure, this is your opportunity to shine and grow your career in a dynamic, collaborative environment. Apply now to make a real impact!
As an Event Management Associate, you will play a crucial role in planning meetings within the Client Center and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.

Job Responsibilities

• Consistently oversee meetings and events, collaborating with catering, AV, and facilities to exceed client expectations.
• Personally provide high-touch customer service by greeting each client daily.
• Proactively handle client challenges, driving effective solutions while maintaining a positive experience.
• Reliably maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times.
• Actively participate in daily operations meetings and weekly reviews to stay informed on upcoming events.
• Thoroughly execute pre- and post-conference calls or meetings, ensuring all details are managed.
• Efficiently manage space issues and escalate unresolved matters to the lead planner or manager as needed.
• Promptly cover essential reception desk functions, including answering calls, returning emails, and escorting clients.
• Expertly master the EMS (Event Management System) to detail reservations, review requests, and generate reports.
• Clearly communicate between the planning team and reservation holders, providing outstanding customer service.
• Diligently prioritize new meeting room reservations, ensuring timely processing and client updates.

Required qualifications, capabilities and skills

• Bachelor degree required
• Four plus years' experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Highly organized, with the ability to multitask and prioritize tasks effectively
• Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system
• Flexibility to thrive in a fast-paced and diverse environment
• Willingness to work flexible shifts to cover conference center hours and locations

ABOUT US
JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.