Announcement Capture Team in Hong Kong is an operations team that process high risk complex voluntary corporate action events. Your primary focus as an Associate is manage the information capture for corporate action at various points until the completion of the event. As the team process announcement for multiple internal line of business which serves large institutional client, your role is crucial to understand the market nuances and manage the risk associated with managing market announcements throughout the life cycle.

This role provide the platform to interact with other global partners like the middle office teams, client service manager, product partners, and other regional processing teams in the LOB on daily operational matters including monitoring, analyzing and advocating continuous improvement of the service delivery relationship between JPM and the client by leveraging various systems and digital tools across the organization. You will work with, and manage through, other operational areas both locally and globally to ensure provision of timely and efficient level of issues resolution.

Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.

Responsibilities

• Develop a thorough understanding of corporate action events, custody and clearing operations processes
• Provide support to the BAU workflow processes and deliver excellent quality of work
• Ensure day to day operations are managed within the key operational parameters determined
• Understand on the strategic platform impact, and how it relates to the BAU process – Lead identification and implementation of tactical and strategic technology and process change requirements to help improve efficiency
• Evaluate operational risks and drive enhancements to strengthen control around manual processes and minimize errors
• Establish a good understanding of client needs and deliver a positive client experience via managing clients’ queries and offering assistance as first priority
• Be a strong member of the department leadership to motivate and support team
• Communicate and influence behavior upstream and with partners to showcase the good work done at the site and to improve results

Qualifications

• Minimum of 7 years of experience, with proven solid experience in managing day-to-day operation
• Understanding of Asset Servicing functions, interlinkage between different sub -processes
• Exhibit strong analytical skills coupled with independent and reliable decision-making skills including taking the initiative to drive change and enhance controls
• Strong communication skills, articulate key risk and challenge the daily processing to management
• Strategic thinker, proven experience in driving various process enhancement and digital tools initiatives globally and regionally
• Flexible, follow tight deadlines, organized and prioritize work and comfortable to deal with pressure and fast-paced environment
• Strong people management skills, ability to lead and motivate others

What We Offer You

• A unique role at the forefront of an evolving business, within a leading Global Financial Institution
• A leadership opportunity, to shape the organization on behalf of our global Operations colleagues
• Freedom to consistently re-imagine and re-define the environment in which you work