Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Claims and Disputes, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Location: Columbus, OH
Job responsibilities- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Help with overall product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks.

• Writes the requirements, epics, and user stories to support product development

• Work collaboratively with Engineering teams to ensure roadmaps strike the right balance between business delivery, technology enablement and operations work

Required qualifications, capabilities, and skills- 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience writing technical stories in JIRA/confluence using industry standard notations
• An understanding of software development methodologies and practices (SDLC, Agile, Scrum, Alteryx, etc.