Wealth Management, Mortgage Product Owner (VP/ED)

About the Global Mortgage Solutions Business

The Global Mortgage Solutions business is a leading mortgage provider to Ultra High & High Net Worth Global Private Bank clients servicing our global clients for their residential mortgages needs secured by properties in the US, UK, and French markets. The Global Mortgage Solutions team includes a global mortgage product team and a large team of Mortgage Specialists in multiple global locations who work with clients and bankers to guide them in their home lending financing needs.

About the US Mortgage Product Team:

The US Mortgage Product Team is responsible for comprehensive product management, including strategic planning, creation, design, launch, and lifecycle management of all US mortgage and HELOC products and features offered in the US Private Bank. The team oversees the end-to-end platforms/products, from client-facing applications to point-of-sale (POS) and loan origination (LOS) products, that enable the mortgage offering. The mortgage product team aims to drive mortgage and HELOC growth by innovating, modernizing, and creating efficiencies using AI, automation, and traditional development solutions to scale the origination experience while preserving personalized advice. The team partners closely with Mortgage Specialists (LO’s), Mortgage Operations teams, and Global Private Bank (sales) functions, as well as Technology, Legal, Risk, Compliance, and Marketing, to design and deliver solutions that enhance client experience and achieve business objectives.

Job Summary:

As a Mortgage Product Owner in Wealth Management, you are an integral part of the mortgage team that innovates, creates and executes the end to end product lifecycle for the mortgage products that support the Wealth Management mortgage business. You will need to be outcome focused and foster an environment of continual innovation based on data interpretation, customer / stakeholder interviews and adopting latest digital technologies to enhance client experience and maximize profitability. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities:

• Develops products that delivers value to customers (stakeholders)
• Possesses & continues to develop end to end domain knowledge
• Manages discovery efforts and research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Lead agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Leads the Product Testing & Release management strategy.
• Lead, mentor, and support a team of product analyst/associates, fostering their growth and development.
• Facilitate collaboration and communication within the scrum teams and with other departments.
• Act as the primary point of contact for product-related queries and updates.
• Continuously improve processes to enhance productivity and product quality.
• Utilize design thinking methodologies to help de-risk product investments by validating assumptions early and iterating based on user feedback.

Required Qualifications, capabilities & skills:

• Graduate / Post-Graduate, with a minimum of 5-10 years of experience in Banking / Financial Services of which at least 3 should be in a similar role & profile.
• Expertise in defining, building out product strategy and roadmap and Strong prioritization skills.
• Advanced knowledge of the product development life cycle.
• Data & Tech Literacy
• Leverages data analytics and digital skills to create new insights and deliver well designed applications that together support business transformation.
• Market & Product Knowledge
• Demonstrates a thorough understanding of our products, systems and end to end processes, and keeps abreast of market and industry trends.
• Continuous Improvement
• Applies innovation and design thinking techniques to continually challenge and improve the efficiency, scale, and resilience of our operating platform.
• Team player who proactively shares knowledge and information within and outside the function

Preferred qualification, capabilities, and skills

• Proven transformation experience (preferred) , including project and program management that spans business and partner teams within the financial services industry; excellent execution skills
• Strong communication skills, both oral and written, including excellent presentation skills and the proven ability to distill complex ideas into consumable and actionable materials.
• Highly collaborative, with the ability to connect and partner effectively with global teams to influence outcomes and deliver results.
• Demonstrated track record of adapting to a rapidly changing business environment, with the ability to quickly assess situations, act decisively, and capitalize on change.