Join a dynamic team leading transformative initiatives that shape the future of our Insurance Center of Excellence. You will turn strategy into delivery, partner across teams, and drive outcomes that matter.

Job Summary:

As a Program/Project Manager in the Insurance Center of Excellence, you will translate strategic objectives into executable roadmaps and lead end-to-end delivery across technology, operations, and business teams. You will drive measurable outcomes through strong governance, data-driven decision making, and disciplined execution. You will embed risk, compliance, and regulatory considerations throughout the lifecycle to enable sustainable, well-controlled change. You will foster a culture of continuous learning, innovation, and accountability.

Job Responsibilities

• Lead the transformation of strategic objectives into high-impact programs and project roadmaps.
• Manage end-to-end execution across scope, milestones, budget, risks/issues, dependencies, and benefits realization.
• Provide clear, timely status reporting and executive communication to senior stakeholders.
• Embed risk, compliance, and regulatory requirements throughout the delivery lifecycle.
• Coordinate governance forums and obtain required approvals to support sustainable remediation.
• Use data and analytics to monitor progress, perform root-cause analysis, and drive sustainable solutions.
• Define and track key performance indicators and adjust plans based on leading indicators and outcomes.
• Streamline cross-functional workflows to improve customer experience, operational efficiency, and control effectiveness.
• Partner with operations to align process design, controls, and service levels with delivery.
• Build, lead, and mentor teams; promote learning, innovation, and accountability.
• Facilitate stakeholder alignment, manage tradeoffs, and drive decisions across competing priorities.

Required qualifications, capabilities, and skills

• Minimum of 4 years of program or project management experience delivering cross-functional initiatives.
• Minimum of 4 years of experience managing scope, schedule, budget, risks/issues, and dependencies.
• Demonstrated ability to communicate status, risks, and decisions clearly to senior stakeholders.
• Experience embedding risk, compliance, or regulatory considerations into delivery plans and outcomes.
• Proven ability to drive execution across technology, operations, and business teams.
• Strong analytical skills, including defining metrics and using data to guide decisions and corrective actions.
• Experience with structured problem-solving and root-cause analysis.
• Strong organizational skills with attention to detail and ability to manage multiple initiatives concurrently.
• Demonstrated stakeholder management skills, including consensus building and conflict resolution.

Preferred qualifications, capabilities, and skills

• Insurance domain experience, especially insurance operations and policy lifecycle workflows.
• Experience partnering with risk and compliance governance groups and driving control gap remediation.
• Familiarity with Agile or Lean delivery methods and tools such as Jira or Azure DevOps.
• Experience coordinating testing, user acceptance testing, and end-user documentation.
• Certifications such as PMP, Agile/Scrum, SAFe, or insurance credentials (e.g., CPCU, AINS, LOMA).
• Exposure to analytics, automation, or AI/ML use cases to improve program outcomes and workflow efficiency.