JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As Design Manager for our Real Estate Management Services (REMS) team within JLL's Business Services organization, you'll lead a global team of talented designers who power sales pursuits and initiatives across Client Value & Growth, Public Institutions, and Property Management. This is fundamentally a people-focused leadership role where you'll build and nurture high-performing design teams in our Costa Rica and India locations, championing the professional growth of every team member. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and you'll embody this belief by creating an environment where designers develop their skills, explore new creative directions, and advance their careers. Working in close partnership with Sales Enablement and Sales leaders globally, you'll ensure our creative output meets the highest quality standards and reflects the creative vision of each pursuit. Your leadership extends beyond direct reports as you collaborate cross-functionally, manage resources and workflows for multiple teams, support hiring initiatives, and serve as a trusted advisor to stakeholders across our REMS Sales Enablement organizations. You'll help us improve how we work together, inform best practices, and strengthen team processes through continuous feedback and innovation. This role requires someone who excels at balancing operational excellence with people development and stakeholder management, and who can inspire teams to deliver exceptional design solutions that drive client success.

What your day-to-day will look like:

• Lead, mentor, and develop a team of graphic designers supporting REMS sales pursuits and initiatives, conducting regular one-on-ones, performance reviews, and career development planning to help each team member reach their full potential

• Partner with Sales Enablement Leaders to establish and maintain quality standards, ways of working, and design best practices across each team's deliverables

• Provide art direction and guidance to graphic designers for high-profile, creative pursuits to ensure alignment with Sales Enablement objectives and vision for the deliverable

• Build and nurture strong relationships with REMS stakeholders and business leaders to understand evolving needs, manage expectations, and ensure seamless collaboration between design teams and internal clients

• Oversee team capacity planning, resource allocation, and workflow management to ensure projects are staffed appropriately and deadlines are consistently met without compromising quality

• Champion a culture of collaboration and innovation by facilitating knowledge sharing, encouraging creative experimentation, and implementing feedback mechanisms to elevate team performance

• Monitor team utilization, track project metrics, and report on team performance to senior leadership, using data-driven insights to optimize processes and demonstrate the value of design in achieving business outcomes

• Lead recruitment efforts to attract top design talent, and create comprehensive onboarding experiences that set new team members up for long-term success within JLL

• Identify skill gaps and development opportunities within the team, implementing training programs, workshops, and upskilling initiatives to keep designers current with industry trends and emerging technologies

Required qualifications:

• Bachelor's degree in Graphic Design, Visual Communications, or related field, or equivalent professional experience

• Minimum of 7 years of experience in graphic design or creative services, with at least 4 years in a people management or team leadership role

• Proven track record of successfully leading, mentoring, and developing design teams, with demonstrated ability to grow talent and manage performance

• Strong understanding of design principles, brand standards, and quality control processes, with ability to evaluate creative work and provide constructive feedback

• Exceptional interpersonal and communication skills, with ability to build trust-based relationships with diverse stakeholders at all organizational levels

• Experience managing competing priorities, resources, and workflows in a fast-paced, deadline-driven environment

• Demonstrated ability to think strategically about team structure, processes, and capacity while maintaining a hands-on approach to daily operations

• Proficiency with project management tools and methodologies, with ability to track team performance metrics and translate data into actionable insights

Preferred qualifications:

• Experience working in a shared-services organization, collaborating with global or distributed teams across multiple time zones

• Familiarity with commercial real estate industry or professional services environment

• Experience supporting sales enablement functions or proposal development processes

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.