Senior Analyst with Spanish, Account Management Services at JLL

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role:

The Analyst serves as the operational backbone for client account management, focusing on process coordination, performance tracking, and compliance activities. This role ensures seamless execution of reporting requirements and administrative functions while supporting strategic account objectives through collaboration with diverse stakeholders and close partnership with the Account Director.

Key Responsibilities:

• Implement reporting structures for business reviews with multi-source data collection from Lease Administration, Transaction Managers, and Retail teams

• Monitor and report key performance indicators and brokerage metrics to identify trends for strategic account planning

• Establish and maintain Share Point environments for document management and organized record keeping

• Implement cost saving calculation and reporting frameworks across assigned accounts

• Coordinate Client Voice survey processes including communications, response collection, and improvement analysis

• Develop and manage account newsletters with template creation, content collection, and regular distribution

• Support contract renewals and Annual Plan implementation through documentation review, data consolidation, and milestone tracking

• Establish governance frameworks for Client Change Request processes, transitioning to systematic logging and tracking

• Proactively drive progress forward through comprehensive tracking systems including innovation trackers, revenue projections, and account calendars

Requirements:

• Bachelor's degree in Business Administration, Economics, Management, Real Estate, Communications, or related field

• 2-4 years relevant business experience with demonstrated coordination and administrative capabilities in real estate, professional services, or performance management environments preferred

• Proven track record in project coordination, meeting management, and cross-functional collaboration across multiple stakeholders

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), survey platforms, data collection tools, and project management systems

• Basic understanding of database management, data organization principles, and document management systems

• Strong organizational skills with exceptional attention to detail and proactive problem-solving approach

• Very good written English and Spanish

• Client service orientation with reliability, accountability, and team-oriented mindset supporting strategic objectives through operational excellence

What we offer:

• Competitive Rewards & Benefits: Permanent contract, private healthcare, cafeteria system, life insurance, and employee assistance program

• Flexible Work Environment: Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access, or possibility to work remotely

• Career Development & Growth: Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.

• Stability & Recognition: 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.

• Inclusive & Supportive Culture: Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.

• Global Perspective: 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.

Location:

Remote –Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.