As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Job Description

Your Role: This role provides business analysis capabilities on overall Service Now system focusing on CMDB application. Will work with various client teams across the enterprise and ISM process leadership as well as Developer teams to implement solutions for business partner requirements.

You Will Be Responsible For:

1. Support design, development and implementation of automated processes for gathering, populating, and maintaining CMDB data.
2. Maintain and optimize CMDB structure, relationships, and data accuracy.
3. Identify and resolve data anomalies, duplicates, and inconsistencies
4. Responsible for implementation of any new Global Configuration Management polices changes/updates within.
5. Liaise regularly with Technology teams/management and all Technology support areas to continuously enhance the CMDB and make its adoption easier across Technology
6. Work directly with technology teams and enterprise architects to ensure CI's are entered and maintained in the Service Now CMDB
7. Develop and continuously improve Configuration Management processes, procedures, and methodologies based upon ITIL principles and Global ITSM standards.
8. Provide recommendations and input to management on existing or new processes to improve the effectiveness of Configuration Management
9. Reconcile the CMDB data when exceptions are noted between CMDB, discovery information and other authoritative production data repositories for Workforce Solution's configuration items.
10. Ability to develop reports for management on KPIs to improve the process effectiveness, efficiency and data accuracy.
11. Lead and Perform configuration Audits to ensure integrity of CMDB data
12. Own Data Certification exercises to ensure data is complete and correct.
13. Conduct refreshers/training sessions across various technology groups for CMDB awareness
14. Design and deploy Discovery and Service Mapping solutions for hybrid environments.
15. Create and manage infrastructure including MID servers, credentials, schedules and patterns.
16. Develop custom probes, sensors and patterns for accurate discovery.

The Experience You Bring:

1. 8+ years of experience in CMDB management within Service Now.
2. Strong understanding of ITIL, ITSM, and SACM (Service Asset & Configuration Management).
3. Experience with Service Now Discovery, Service Mapping, and ITOM modules.
4. Proficiency in data modeling, CI classification and relationship mapping.
5. Familiarity with cloud platforms (AWS, Azure, GCP) and infrastructure components.
6. Excellent communication and stakeholder management skills.
7. Service Now CMDB or ITOM certifications preferred.
8. Experience in asset and configuration item identification, baseline definition, relationship mapping, CMDB administration and IT acquisition processes.
9. Strong understanding of ITSM processes based on ITIL v4.

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

Yes

Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).

What’s in it for you?

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.

Our benefit policy includes but not limited to:

• Competitive Compensation
• Flexible, Hybrid Work
• 30 days’ Annual Leave + Public Holidays
• Life Insurance
• Retirement Planning
• Group Personal Accident Insurance
• Medical Insurance for Employee and Family
• Annual Health Check-up
• 26 weeks Maternity Leave
• Paternal Leave
• Adoption Leave
• Near site Childcare Facility
• Employee Assistance Program
• Study Support
• Employee Stock Purchase Plan
• ESG Commitments and Goals
• Business Resource Groups
• Career Development Programs
• Mentoring Programs
• Invesco Cares
• Dress for your Day

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.

To know more about us

About Invesco: https://www.invesco.com/corporate/en/home.html

About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html

About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html

About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html

Apply for the role @ Invesco Careers: https://careers.invesco.com/india/