Fin Tech powers the money movement capabilities within Intuit and we are seeking an exceptional team member to manage our third party vendor relationships in the role of Staff Process Excellence Consultant. The ideal candidate will have proven experience onboarding and managing vendor relationships to exceed performance indicators (preferably within a Fintech company) and managing and mitigating the data security and compliance risks. If you excel at balancing complex risk mitigation while providing exceptional customer experiences, are driven by continuous process improvement, and thrive in a fast-paced, dynamic environment, then this role is for you.

You will directly oversee multiple third party teams making high-stakes decisions regarding financial risk mitigation for our money movement products, encompassing compliance, fraud, and financial risks. Your core responsibilities will be to document and maintain Standard Operating Procedures to effectively manage third-party vendors, design and lead Quality Assurance (QA) processes, including periodic audits of vendor deliverables to ensure compliance and performance standards, and develop performance monitoring mechanisms, such as dashboards and scorecards, incorporating both qualitative and quantitative metrics to track and report vendor productivity. The job will require strong collaboration as you work cross functionally with Compliance, Legal, Risk Management, Internal Audit, and Product teams to ensure operational excellence and metric achievement. This role will balance operational oversight with a hands-on proactive approach to flourish in a rapidly changing environment. We are looking for a bold and creative problem solver with a desire to deliver impactful outcomes.

Responsibilities

Fin Tech powers the money movement capabilities within Intuit and we are seeking an exceptional team member to manage our third party vendor relationships in the role of Staff Process Excellence Consultant. The ideal candidate will have proven experience onboarding and managing vendor relationships to exceed performance indicators (preferably within a Fintech company) and managing and mitigating the data security and compliance risks. If you excel at balancing complex risk mitigation while providing exceptional customer experiences, are driven by continuous process improvement, and thrive in a fast-paced, dynamic environment, then this role is for you.

You will directly oversee multiple third party teams making high-stakes decisions regarding financial risk mitigation for our money movement products, encompassing compliance, fraud, and financial risks. Your core responsibilities will be to document and maintain Standard Operating Procedures to effectively manage third-party vendors, design and lead Quality Assurance (QA) processes, including periodic audits of vendor deliverables to ensure compliance and performance standards, and develop performance monitoring mechanisms, such as dashboards and scorecards, incorporating both qualitative and quantitative metrics to track and report vendor productivity. The job will require strong collaboration as you work cross functionally with Compliance, Legal, Risk Management, Internal Audit, and Product teams to ensure operational excellence and metric achievement. This role will balance operational oversight with a hands-on proactive approach to flourish in a rapidly changing environment. We are looking for a bold and creative problem solver with a desire to deliver impactful outcomes.

Qualifications

8-10 Year of experience in delivery and working with outsourcers

Outstanding business acumen with a customer obsession, who hits the sweet-spot of being strategic and hands-on

Demonstrated strong understanding of customer needs and integrates insights into offerings that “delight” our customers

Proven, solid decision making process… balancing principles and data along with judgment

Demonstrated experience as a true self-starter that can quickly and independently assess business requirements and become a trusted and integral part of the leadership team

Demonstrate open and frequent communications at all levels of the organization with genuine empathy and commitment to the development needs of the organization

Energize the organization to drive continuous improvement and explore and implement creative ideas to significantly improve performance

Lead complex change in the organization by articulating a clear case for change and then gaining shared vision with employees through effective, frequent and timely communication

Preferred Qualifications:

Vendor communication management and financial oversight (e.g., timesheets, billable hours, reimbursements).

Demonstrated understanding of human and AI/ML interactions to drive improvements in work efficiency

The ideal candidate for the role:

Puts customers first. No matter what!

Is a leader that lives the Intuit values EVERY moment and believes that “What” we achieve is important but “How” we achieve it is more important

Is not afraid to fail and believes that rapid experimentation is the only way to validate any hypothesis

Has the ability to influence and drive change at all levels of the organization

Utilizes escalation as an effective tool in a timely manner to eliminate barriers that stand in the way of delivering for our true north stakeholders

Understands the difference between “influencing” and “persuading” and is experienced in leveraging both based on the situation

Measures self-success and team’s success by way of outcomes and not activities

Challenges the status quo in the world of sourcing and partner management and is a change agent driving major organizational transformation with velocity

Is experienced in delivering outcomes at scale by leading programs end to end (Ideation to Execution)

Possesses strategic & analytical thinking and execution rigor as primary strengths

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Plano, TX: $142,500 $167,754 $193,000 Atlanta, GA: $142,500 $167,754 $193,000