Key Responsibilities

1. Inbound Lead Handling (Core Accountability)

• Respond to all inbound leads via: Web forms, Web chat, Whats App, Phone

• Deliver first response within defined SLA to maximize conversion likelihood

• Maintain professional, customer-centric communication aligned to DGX scripts and tone guidelines

2.

Lead Qualification & Conversion:

• Conduct structured qualification (BANT-style): Budget, Authority, Need, Timing

• Assess urgency, application, and buying intent

• Convert qualified leads into Salesforce Opportunities

• Assign opportunities to Field Sales, Distributor partners, Inside Sales ownership

3. Budgetary Quoting

• Prepare and issue budgetary (indicative) quotes within defined scope

• Ensure quote accuracy, documentation, and CRM traceability

• Capture customer feedback and update opportunity status accordingly

4.

Handoff & Sales Alignment:

• Execute seamless handoff to sales within SLA

• Ensure Salesforce data completeness:

• Opportunity value

• Product line

• Campaign attribution

• Notes and qualification summary

• Collaborate closely with Sales to improve opportunity acceptance and win rates

5. Nurture, Follow-Up & Outbound Support

• Execute structured follow-up sequences:

• 6–8 touches over 5 business days

• Proactively support:

• Aftermarket opportunities

• Recurring service and maintenance cycles

• Recycle or close unresponsive leads based on DGX rules

6. Data, CRM & Feedback Discipline

• Maintain high CRM hygiene in Salesforce

• Provide feedback to DGX on:

• Lead quality

• Campaign effectiveness

• Customer pain points (VOC insights)

• Support continuous improvement of DGX processes

Capability & Experience Requirements

Essential

• 2–5 years in Inside Sales, Sales Support, or Commercial Operations

• Strong customer communication skills (written & verbal)

• CRM experience (Salesforce preferred)

• Ability to handle high inbound volume with discipline and accuracy

• Commercial curiosity and coachability

Desirable

• Experience in industrial, engineering, or B2B environments

• Exposure to quoting or CPQ processes

• Understanding of aftermarket or service-based sales cycles

Governance & Enablement

• Onboarding aligned to DGX 30-60-90 day enablement framework

• Ongoing coaching supported by:

• GD Australia Commercial leadership

• AP Inside Sales Lead

• Performance reviewed via:

• Weekly KPI dashboards

• Monthly performance reviews

• Quarterly DGX alignment sessions