Key Responsibilities

Lead Response & Qualification:

• Fast respond to customer inquiries from website, phone, social media, and events.

• Qualify leads using the BANT method (Budget, Authority, Need, Timing) and record in Salesforce

Opportunity Creation & Assignment:

• Convert qualified leads into sales opportunities, ensuring accuracy of product line, industry, and value information

• Assign opportunities to direct or channel sales according to process and notify via Teams

Quoting & Follow-Up:

• Provide budgetary quotes within certain business scope and drive order closure

• Execute 6–8 follow-up touchpoints to maintain customer engagement, to uncover insights and strengthen customer retention and repeat purchases

Outbound & Demand Generation:

• Conduct outbound calls to create new opportunities

• Leverage IoT data and customer insights to drive incremental sales

CRM Management & Reporting:

• Ensure data integrity and accuracy in Salesforce

• Provide monthly KPI reports and participate in process improvement initiatives

Customer Satisfaction

• Maintain smooth communication with external sales and channel partners to ensure customer experience (NPS ≥0)

Requirements:

• Education: Bachelor’s degree or above, preferably in Marketing, Business Management, or Engineering

Experience:

• 2–4 years of sales or customer service experience in industrial companies (Inside Sales, SDR,or telesales preferred)

• Familiarity with CRM systems

• Language: Fluent in English, Malay, Indonesian. Mandarin & Cantonese are preferred.

Skills & Attributes:

• Excellent communication skills and ability to handle technical inquiries

• Customer-focused with strong problem-solving ability

• Results-driven in a fast-paced environment

• Proficient in office software with data analysis awareness