RESPONSIBILITIES

• Carry out on-site survey and vacuum audit.

• Focus on customer support service / troubleshooting on vacuum and compression system.

• Responsible for implementing client requirements, including technical queries and spare part inquiry

• Coordinate the activities among functional departments on standardization of procedures and process to ensure servicing run smoothly.

• Provide general servicing and overhaul of liquid ring pumps / compressors or package related equipment to detect malfunction and discuss machine operation variations with engineers or other maintenance workers to diagnose problem/root causes and determine proper solutions.

• Provide technical support and on-site commissioning to existing and new clients effectively as and when required.

• Carry out on-site inspections and tests on vacuum pumps and compressors and package related equipment.

• Ability to understand and read cross sectional, PIDs and simple electrical diagrams.

• Support sales in technical meeting and activities.

• Promote sales and prepare quotations of spare parts to customers.

• Handle pre and post administrative work.

• Schedule and prepare permits for the service jobs.

• Handle warranty and quality claims between customer and factories.

• Accept ownership and responsibility.

PRE-REQUISITES

• Diploma in Mechanical Engineering with minimum 5 years of working experience.

• Minimum 5 years’ experience in service, installation and site commissioning related.

• Experience in Pulp and Paper industry will be advantageous.

• Good analytical & troubleshooting skills coupled with minimum sales/marketing skills.

• Good team player & willing to deal with customer.

• Dynamic and able to adapt in a fast-paced environment

• Team player as well as the ability to work independently

• Strong interpersonal & communication skills, able to relate findings and solutions effectively to customers and the team.

• Valid driving license.