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职位Infosys

Senior Process Executive

Infosys

Senior Process Executive

Infosys

Alice Springs, Australia

·

On-site

·

Full-time

·

2d ago

ABOUT US

Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

Role: - Service Delivery & Order Management Specialist Location:

  • Sydney Status
  • Permanent, Full-time role Immediate joiners requiredNOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.JOB DESCRIPTION:
  • We are seeking a proactive Service Delivery & Order Management Specialist to oversee end to end delivery of enterprise telecom services. The role focuses on order lifecycle ownership, SLA adherence, stakeholder coordination, and risk mitigation to ensure timely and seamless service delivery.

Experience Required:

3-4 years of experience in Telecom service delivery, order management, provisioning, or service fulfillment role supporting enterprise customers.

Key Responsibilities:

Order Management & Delivery:

  • Own and manage the complete order lifecycle from order validation to service delivery.
  • Plan and execute fulfillment activities to meet agreed SLAs and delivery cycle time.
  • Track order progress, identify risks or delays, roadblocks and drive timely resolution.

Stakeholder & Communication Management:

  • Act as the primary contact for internal teams and external stakeholders.
  • Maintain strong client relationships and handle correspondence effectively.
  • Provide regular progress reports and maintain accurate documentation.

Risk & Process Management:

  • Proactively Identify risks and implement mitigation strategies.
  • Support automation initiatives and process improvements.
  • Track KPIs such as delivery timelines, SLA adherence, and customer satisfaction.

Technical Expertise (Added Advantage):

  • Knowledge of Routing, Switching, and SD-WAN (Cisco Viptela, VMware Velocloud).
  • Familiarity with Cisco and Juniper LAN/WAN networking environments.
  • Basic understanding of IP/MPLS, routing/switching protocols, IP services, and Wireless LAN.

Required Skills & Experience:

  • Strong understanding of telecom service delivery, order management, provisioning, and activation for enterprise customers.
  • Proven experience managing medium-to-large-scale delivery or fulfillment projects.
  • Working knowledge of Agile and Waterfall methodologies.
  • Excellent communication, stakeholder coordination, and problem-solving skills.
  • Proficiency in MS Project, JIRA, and reporting tools; Service Now experience preferred.

Certifications:

  • ITIL® 4 Foundation
  • PMP/Prince2 for project management.
  • TM Forum (eTOM / Service Fulfillment / Order Management) certifications
  • CCNA or JNCIA

Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to bpm.anz.careers@infosys.com

Please click on the Apply link below to upload your resume before the closing date.We reserve the right to withdraw this advertisement prior to the closing date.We respectfully request agencies not to forward unsolicited resumes unless requested.

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关于Infosys

Infosys

Infosys

Public

Infosys Limited is an Indian multinational technology company that offers information technology, business consulting, and outsourcing services. Founded in 1981 by seven engineers, the company is headquartered in Bengaluru and considered one of the Big Six Indian IT companies.

10,001+

员工数

Bengaluru

总部位置

$72B

企业估值

评价

3.9

10条评价

工作生活平衡

3.7

薪酬

2.8

企业文化

4.1

职业发展

3.2

管理层

3.4

75%

推荐给朋友

优点

Flexible work hours and remote work options

Good learning opportunities and training programs

Collaborative environment and supportive colleagues

缺点

High workload and long hours during deadlines

Low salary and uncompetitive pay

Limited career advancement and growth opportunities

薪资范围

220,463个数据点

Mid/L4

Senior/L5

Mid/L4 · Project Manager

23,571份报告

$122,290

年薪总额

基本工资

$116,080

股票

-

奖金

$6,210

$91,276

$165,053

面试经验

2次面试

难度

3.5

/ 5

时长

14-28周

体验

正面 0%

中性 50%

负面 50%

面试流程

1

Application Review

2

Online Assessment

3

Technical Interview

4

HR Round

5

Final Decision

常见问题

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience

Problem Solving