OM/Quoting Specialist with French- Lodz

OM/Quoting Specialist with French- Lodz
Location: Lodz

We are looking for a candidate with:

• Knowledge of French (B2/C1) and English (min. B2)- essential for client communication purposes
• Proficient MS Excel
• Hands-on experience in working on Order Management, Quote Management, Contract management environment
• Problem solving and analytical skills
• Customer / Client facing experience would be handy
• Good understanding of Order Management process / Quote to Order
• Clear written & oral communication skills with internal customers
• Sound analytical & interpersonal skills
• Strong troubleshooting and diagnosis skills
• Experience in working on ERP systems i.e SAP & Web based tools, Direct, Sales Force
• Acumen for quality at work
• Good knowledge on KPI's and SLA's

Your key activities:

Support Request in the area of quotes creation, amendments

• Support building training & Work Instructions.
• Interact with the sales department, 3rd party teams through chat or calls
• Provide email support for sales department and 3rd party teams
• Interact effectively with upstream and downstream teams
• Provide subject matter expertise for complex issues.
• Identify and communicate opportunities for continuous process improvement
• Use existing knowledge base to provide a customer facing root cause assessment.

We offer to the candidates:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use French language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 work days from the office per week) or fully remote from Poland