About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

Key Responsibilities

SAP Basis Operations & Technical Leadership:

• Provide hands-on leadership for SAP Basis activities across ECC, S/4HANA, BW, PI/PO, Solution Manager, Fiori, BTP, and other SAP components.
• Ensure high availability, performance tuning, and smooth functioning of SAP systems across development, QA, and production landscapes.
• Oversee system refreshes, client copies, transport management, kernel upgrades, and routine maintenance tasks.

Onsite Coordination & Stakeholder Engagement

• Act as the primary onsite technical focal point for IT and business stakeholders.
• Provide daily updates, manage expectations, handle escalations, and ensure alignment with AMS SLAs and KPIs.
• Collaborate with offshore teams to ensure seamless delivery.

Incident, Problem & Change Management

• Lead resolution of Basis-related incidents and high-priority issues.
• Drive root-cause analysis and permanent fixes for recurring problems.
• Review and approve Basis-related changes as per governance processes.

SAP Landscape Management & Maintenance

• Oversee system monitoring, health checks, early-watch reports, and performance audits.
• Manage system copies, patching, upgrades, database maintenance, and backup/restoration activities.
• Ensure compliance with security standards including roles, certificates, and encryption.

SAP Project & Enhancement Support

• Support enhancements, rollout activities, and BASIS-related project tasks.
• Provide technical consulting for upgrades, HANA migration, S/4HANA, cloud adoption, and integrations.

Innovation & Continuous Improvement

• Recommend automation to improve efficiency.
• Ensure alignment with architecture, ITSM, and roadmap.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."