What you'll do:

• Take care service management for Wholesale Power Platform, work with other service management teammate in China and India.
• Reporting of critical outages to management and business partners until successful resolution and deals effectively with issues that are complex, confidential and sensitive in nature.
• Work with different Pods teams for production releases, handle incident/problem in Prod environment and user queries from different markets.
• Cooperate with existing site reliability engineering team/global support team to support all applications in Power platform.
• Work with vendor to ensure system issue being well followed up.
• Mainly work for US market, due to different time zone (1-2 hour different), the candidate need to work with flexible working hours, may need to take shift to support US time zone.
• Collaborate with management to improve and customize reports related to production support and stability.
• Willing to be the first to try new technologies, and be able to quickly produce proof of concept

Qualifications Requirements

• 3 years or above experience in Financial Industry as Service Management or Production Support, better have customer facing support experience.
• Experience of working in a DevOps focused environment and working in an Agile Team
• Good multiple task handling and cooperation skills
• Fluent English speaking and professional business writing skills
• Strong problem solving skills
• Strong communication skills and documentation skills
• Enthusiastic and self-motivated with excellent time management skills and strong initiative
• Able to work independently and effectively under pressure
• Able to adapt in global team culture and communication in different locations
• Open-minded, reliable and independent

What additional skills will be good to have?

• Microsoft Power App/ Power Platform or relevant Low Code/ No Code experience
• Continuously upgrading and learning various technologies / applications required for successful project delivery through continuous learning and training
• Continuously provide valued addition to projects

English
Green credit bureau
Work scheme: hybrid
This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week.