Job Description:

You will be responsible for Scheduling a team of Field Service Engineers and providing quality advise where required. This role is critical in providing the high levels of service our customers expect and maximising the efficiency of our service resources. To succeed in this role you will require to develop and maintain a good relationship with both our customers and internal staff. While working towards developing your technical skills on the Loma products.

Responsibilities:

• Manage the scheduling of engineers taking into consideration business & customers priorities and contractual response times. This could include scheduling the engineers to fix breakdowns, upgrades, commission new machines, under take preventative maintenance and calibrations. .
• As the focal point for breakdown situations you will be required to monitor for trends and escalate where required to ensure customer satisfaction is maintained.
• You will be expected to maximise the benefit to the business and ensure effective utilisation at all times.
• Handle customer queries in a fair and courteous manner.
• Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
• Must be prepared to learn a diverse set of products and continually improve your product knowledge.
• Provide support via phone and email where required

Essential:

• Experience in a customer service background.
• Good PC literacy
• Good organisation skill
• Good methodical approach to problem solving
• Full current UK driving licence