As a Customer Experience Specialist here at Honeywell, you will enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements. Your insights will ensure exceptional service and support. You will report directly to our Customer Experience Supervisor and you’ll work out of our Bucharest location on a hybrid (3 days from the office + 2 days from home) work schedule.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

• College degree
• Minimum 1 year of experience on Customer Experience Specialist role (SAP, Sales Force experience is a plus)
• Fluent English
• Strong communication skills (both written and verbal), analytical and Problem-solving skills, team player

We offer:

• Competitive salary regularly based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• Meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us nowand be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#The Future Is

What WeMake It:

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations
• Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time)
• Handles customer configuration requests (creating, modifying, extending and creating links
• Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses root causes
• Can be involved in major transitions, working with the CPS team (SAP process specialists) for SAP development ort other internal programs