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职位Honeywell

Customer Experience Training Professional (BMS) H/F

Honeywell

Customer Experience Training Professional (BMS) H/F

Honeywell

Saint-Germain-En-Laye, Yvelines, France, FR

·

On-site

·

Full-time

·

3mo ago

As a Customer:

Experience: Training Professional here at Honeywell, you will design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences, aligning with strategic goals.

You will report directly to our CX Training Supervisor /Manager and you’ll work out of our Saint Germain en Laye location on a Hybrid work schedule.

Purpose of the Job:

Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources.

Education: Required Technical Degree in electrical / electronic engineering or similar discipline.

Software / PC programming experience desirable.

Work Experience5 years working experience as a trainer, technical support engineer or technician in Building Management Systems (BMS)5 years’ or more experience in the Installation / Configuration / Programming of Building Management Systems (BMS)Experience on any of the Honeywell Building Automation products or brands or HBS brands (EBI, Temaline, DVM, CPO, Niagara) is considered a strong plus.

Technical Skills Electrical or Electronics Engineering background Building Management Systems Saia Burgess Controls (SBC) (Beneficial)Centraline by Honeywell

Experience: (Beneficial)Niagara (Beneficial) Behavioural Competencies Required Highly organised and structured approach, skilled at asking questions and listening to attendee feedback.

Customer & solution orientated approach.

Pro-active team player and focus on quality and a right first-time approach.

Language Requirements English and French Any additional European language is a high plus We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Principal Responsibilities Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.

Attend the relevant train the trainer programmes with the associated resources Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc. using the MYHBU LMS platform.

Ensure that regular training updates are carried out in conjunction with engineering & offering management.

Liaise with sales, offering and technical support to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration, and test equipment are well maintained.

Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines.

Align to the Entry into Service GDM.Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that is relevant to them.

Principal Networks & Contact Links Internal Technical Support Training Development Engineering Apprentices Sales Marketing & Offering Teams External Distributors Channel Partners Consultants Specifiers End Users Supervisory Responsibilities

None Budgetary Responsibilities Keep costs within budget.

Geographic Scope & Travel Requirements Scope: Europe Travel Requirement – 30% of the time Key Performance Measures Full year-round training schedule95% ISAT (Instructor Satisfaction)95% CSAT (Course Satisfaction)Achievement of departments annual G&O’s.

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关于Honeywell

Honeywell

Honeywell

Public

Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina. It primarily operates in four areas of business: aerospace, building automation, industrial automation, and energy and sustainability solutions (ESS).

10,001+

员工数

Charlotte

总部位置

$130B

企业估值

评价

2.3

2条评价

工作生活平衡

2.5

薪酬

3.5

企业文化

2.0

职业发展

2.0

管理层

1.5

15%

推荐给朋友

优点

Good compensation potential

Competitive pay scale

缺点

Poor communication from recruiters

Inadequate safety training

Poor management response to incidents

薪资范围

901个数据点

Mid/L4

Mid/L4 · Account Manager II

1份报告

$125,970

年薪总额

基本工资

$96,900

股票

-

奖金

-

$125,970

$125,970

面试经验

3次面试

难度

3.0

/ 5

时长

14-28周

录用率

33%

体验

正面 0%

中性 33%

负面 67%

面试流程

1

Application Review

2

Recruiter Screen

3

Technical Interview

4

Assessment/Testing

5

Final Interview

6

Offer

常见问题

Technical Knowledge

Behavioral/STAR

Past Experience

Problem Solving

Culture Fit