You will be responsible for investigating and troubleshooting customer inquiries, identifying root causes of problems, and implementing effective solutions. Collaborating with cross-functional teams, you will ensure timely resolution of customer issues and maintain customer satisfaction.

• Quick fixer

• Process oriented

• Can lead xfunctional reviews at multiple levels

• Understanding data

• Able to influence others

• Team player

• Agile mindset and ability to adapt to changing enviroment

• Technology enabler

• Results oriented

• Ability to use Six Sigma methodology A3 / RPS / RCA

• Ability to Report-out to different levels

• Analytical skills

• Customer facing

• Cross functional negotiation skills

• Ability to lead and facilitate discussions

• Strong verbal and written communication skills

• Conflict resolution

• Fluent English (note any other specific language requirements)

• Project Management exposure or leading the project

• Operational/SME knowledge for Collections&Disputes

• Operational/SME knowledge for OM/Contracts

• Business Transformation

• Proven stakeholder management

• Has worked in a wider regional or global environment

• Has had exposure to xfunctional teams

• Investigate and troubleshoot customer inquiries and cases logged by Collectors or Customer Support

• Identify root causes of problems and implement effective solutions

• Collaborate with cross-functional teams to resolve customer issues

• Ensure timely resolution of customer issues

• Maintain high levels of customer satisfaction

• Partner with collectors to identify potential bad debts and mitigate risks