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职位Honeywell

Exp Cust Exp Professional

Honeywell

Exp Cust Exp Professional

Honeywell

Beijing, China, CN

·

On-site

·

Full-time

·

1w ago

  • Successful and timely booking and lifecycle handling of all product orders – order to post delivery process execution (order entry, expediting orders, change orders, returns, order status, invoicing)
  • Working through our CRM too (Salesforce) to meet all the KPIs assigned to the role (time to close, quality, case closure rate, customer satisfaction scores ASAT and CSAT, etc.)
  • Work within guidelines of Global policies and processes
  • Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
  • You will communicate with other departments such as ISC, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support order processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Working with continuous improvement mindset, propose and work collaboratively to deliver process improvements and operational efficiencies ideas

  • Passionate about customer experience , with a professional, assured telephone manner and a confident personality
  • Self-motivated with excellent communication skills
  • Ability to build relationships quickly and use this skill to ensure customers get exceptional service
  • Must be well organized, self-motivated and professional
  • Strong team player with positive outlook
  • Has a hands-on approach
  • An ability to take initiative and work with limited direction
  • A proficient understanding of the principles and best practices in (customer service)
  • Excellent team and communication skills
  • An ability to take initiative and work with limited direction
  • An ability to influence across a broader organization
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
  • Significant experience in a Customer experience environment
  • Bachelor’s Degree,
  • Experience working in a multi discipline team
  • Ensure good document control
  • Order entry, shipping and invoicing
  • Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SF.com
  • Follow-up on outstanding customer inquires
  • Identifies process deviations or exceptions and drives to standardization, working with transformation and opex team, business and any other stakeholders involved in the process, to eliminate waste, simplify or fix a process, focusing on Customer experience and internal HON requirements
  • Foster strong and effective relationships with internal and external customers
  • Assist customers effectively by solving customer disputes
  • Working independently between the business leadership and other functions and organizations as necessary to complete objectives
  • Business Relationships: Maintain high level of knowledge of the marketplace, technology and application trends. Represent the Pole to the Global GCC Leadership; Solicit resource support and gain acceptance of GCC practices within the Pole.

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关于Honeywell

Honeywell

Honeywell

Public

Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina. It primarily operates in four areas of business: aerospace, building automation, industrial automation, and energy and sustainability solutions (ESS).

10,001+

员工数

Charlotte

总部位置

$130B

企业估值

评价

2.3

2条评价

工作生活平衡

2.5

薪酬

3.5

企业文化

2.0

职业发展

2.0

管理层

1.5

15%

推荐给朋友

优点

Good compensation potential

Competitive pay scale

缺点

Poor communication from recruiters

Inadequate safety training

Poor management response to incidents

薪资范围

901个数据点

Mid/L4

Mid/L4 · Account Manager II

1份报告

$125,970

年薪总额

基本工资

$96,900

股票

-

奖金

-

$125,970

$125,970

面试经验

3次面试

难度

3.0

/ 5

时长

14-28周

录用率

33%

体验

正面 0%

中性 33%

负面 67%

面试流程

1

Application Review

2

Recruiter Screen

3

Technical Interview

4

Assessment/Testing

5

Final Interview

6

Offer

常见问题

Technical Knowledge

Behavioral/STAR

Past Experience

Problem Solving

Culture Fit