Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955

Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.

• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.

• Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.

• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.

• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.

• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.

THE ROLE:

We are looking for the potential candidate for Duty Manager position in our Legendary Hotel Hilton Istanbul Bosphorus.

BENEFITS

• Competitive Salary

• Health Insurance or Private Pension after 6 months of service

• Carpark subscription on team member rate

• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey.

• 50% discount on personal food & beverage consumption in the hotels.

• Social aid package

• Free laundry and dry cleaning for business attire

• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)

• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members

• Paid Paternity leave – 14 days

• Unlimited Training and development opportunities in and out of the Hotel

• Unlimited online courses opportunities from our own Hilton University

What will I be doing?

• As a **Duty Manager,**specifically, you would be responsible for performing the following tasks to the highest standards:

• To provide consistent and superior service, and maintain high service standards

• Actively seeking verbal feedback from customers on a regular basis.

• Agreeing and implementing actions to improve customer service.

• Positively dealing with and learning from customer complaints and comments.

• Making sure all customer requests and queries are responded to promptly and effectively.

• Welcoming personally ‘special attention’ and VIP guests.

• To be fully aware and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, procedure in case of doctor assistance required and First Aid

• To have perfect knowledge of company’s Health & Safety Policy, and to act always accordingly.

• To have thorough knowledge of department Brand Standards.

• Editing Duty Manager Log daily and distributing it to all related people.

• Ensuring all comments referring to SALT and Guest Assistance are inserted in guest profile for future reference.

• Having a detailed knowledge and daily completion of the DM checklist.

• Ensuring daily follow up on DM reports are done by appropriate department

• Reporting any defects and faults to appropriate department and following up on it

• To contribute to the overall security of the hotel by reporting any unusual occurrences to security department.

• Ensuring the shift is reviewed and hand over and briefings are carried out.

• Maintaining in-depth technical knowledge and skills required for the job.

• Work within all pre-set budgetary limits.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

If your values match ours, we are also looking for your ability to;

• Comply with all Hilton International company policies.

• Comply with all systems and procedures as laid down by the DO, GM and Hilton International.

• Act in accordance with fire, health and safety regulations and follow the correct procedures when required

• The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.

• The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework

Work Location : Hilton Istanbul Bosphorus