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Hilton
Hilton

Multinational hospitality company.

Hostess

职能运营
级别应届/初级
地点Cairo, Egypt
方式现场办公
类型全职
发布3个月前
立即申请

必备技能

Customer Service

A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage guest queries in a friendly, timely, and efficient manner

  • Ensure knowledge of menu and all products

  • Follow correct reporting procedures if faced with issues

  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

  • Has a good knowledge of the restaurant's sitting arrangements

  • Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills (oral and Written)
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Degree in relevant area

  • Experience in Food and Beverage department and/or industry

  • Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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关于Hilton

Hilton

Hilton

Public

Hilton Worldwide Holdings Inc. is an American multinational hospitality company that manages and franchises a broad portfolio of hotels, resorts, and timeshare properties. Founded by Conrad Hilton in May 1919, the company is now led by Christopher J. Nassetta.

10,001+

员工数

Tysons

总部位置

$26.3B

企业估值

评价

10条评价

3.8

10条评价

工作生活平衡

3.2

薪酬

3.8

企业文化

4.1

职业发展

2.5

管理层

3.0

65%

推荐率

优点

Supportive management and team

Good benefits and pay

Positive work environment

缺点

Limited career advancement opportunities

Long hours during peak/busy seasons

Poor management and communication

薪资范围

60个数据点

Junior/L3

Mid/L4

VP

Junior/L3 · UAT Analyst

2份报告

$96,015

年薪总额

基本工资

$83,346

股票

-

奖金

-

$91,015

$101,098

面试评价

4条评价

难度

3.0

/ 5

时长

14-28周

体验

正面 25%

中性 25%

负面 50%

面试流程

1

Application Review

2

HR Screen/Video Assessment

3

Hiring Manager Interview

4

Final Interview/Panel

5

Offer

常见问题

Behavioral/STAR

Past Experience

Culture Fit

Role-Specific Knowledge