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General Manager - Franchise

Hilton

General Manager - Franchise

Hilton

Gulf Shores, Alabama, United States

·

On-site

·

Full-time

·

3w ago

Job Requirements

Hotel General Manager

Embassy Suites Beach Resort | Gulf Shores, AL

About us:

Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.

The Embassy Suites Beach Resort in Gulf Shores, Alabama, is a brand-new beachfront resort offering elevated service, upscale amenities, and unforgettable coastal experiences. We are currently seeking an experienced General Manager to oversee this beautiful coastal property.

Position Overview:

The General Manager is responsible for the overall leadership, strategic direction, and operational performance of this full-service resort. This role requires a dynamic hospitality leader with strong full-service experience, deep food & beverage expertise, Hilton brand knowledge, and proven success operating in a highly seasonal market.

The General Manager will drive revenue growth, operational excellence, guest satisfaction, and team engagement while maintaining compliance with Hilton brand standards and Peachtree’s financial and operational expectations.

Key Responsibilities:

Strategic & Financial Leadership

  • Drive total hotel performance including Rooms, F&B, Catering, and ancillary revenue.
  • Lead annual budgeting, forecasting, and capital planning.
  • Maximize profitability through strategic labor management and cost controls.
  • Partner with ownership and asset management on long-term value creation.

Food & Beverage

  • Direct oversight of all food & beverage operations, including outlets, banquet/catering, and seasonal programming.
  • Drive F&B profitability while enhancing guest experience.
  • Ensure strong cost controls, inventory management, and menu engineering.
  • Collaborate with culinary leadership to elevate brand-aligned offerings.

Hilton Brand & Systems Management

  • Maintain full compliance with Hilton Worldwide brand standards and QA processes.
  • Ensure effective use of Hilton systems, including OnQ/PEP and revenue platforms.
  • Lead brand audits, action planning, and guest satisfaction initiatives.

Seasonality & Resort Market Leadership

  • Strategically manage peak and off-season labor models.
  • Develop creative programming and community partnerships to drive shoulder-season demand.
  • Maintain service consistency during high-volume summer months.

Talent & Culture

  • Recruit, develop, and retain top hospitality talent.
  • Build a culture of accountability, engagement, and performance.
  • Lead succession planning for department heads.
  • Serve as a visible, hands-on leader across all departments.

Guest & Community Engagement

  • Maintain exceptional guest satisfaction scores.
  • Actively engage in the Gulf Shores community.
  • Represent the hotel and Peachtree in local tourism and business organizations.

Qualifications:

  • 8+ years of General Manager experience in a full-service hotel environment.
  • Resort or high-seasonality market experience strongly preferred.
  • Significant food & beverage leadership experience required.
  • Prior experience with Hilton-branded hotels preferred.
  • Proven P&L leadership with measurable performance results.
  • Strong systems knowledge (Hilton platforms, Profit Sword, Hotel Effectiveness, M3, and Hospitality PMS systems).
  • Bachelor’s degree in Hospitality, Business, or related field preferred.
  • Hospitality certifications: CHA, CHRM, CHSP, are a plus.

Benefits:

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Work Experience

  • 8+ years of General Manager experience in a full-service hotel environment.
  • Resort or high-seasonality market experience strongly preferred.
  • Significant food & beverage leadership experience required.
  • Prior experience with Hilton-branded hotels preferred.
  • Proven P&L leadership with measurable performance results.
  • Strong systems knowledge (Hilton platforms, Profit Sword, Hotel Effectiveness, M3, and Hospitality PMS systems).
  • Bachelor’s degree in Hospitality, Business, or related field preferred.
  • Hospitality certifications: CHA, CHRM, CHSP, are a plus.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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About Hilton

Hilton

Hilton

Public

Multinational hospitality company.

10,001+

Employees

Tysons

Headquarters

Reviews

3.8

9 reviews

Work Life Balance

3.8

Compensation

3.5

Culture

4.2

Career

3.4

Management

3.2

72%

Recommend to a Friend

Pros

Friendly and professional people/team culture

Flexible scheduling and accommodating

Good training and support

Cons

Limited PTO benefits

Management and communication issues

High medical benefits costs

Salary Ranges

69 data points

Junior/L3

Mid/L4

VP

Junior/L3 · UAT Analyst

2 reports

$96,015

total / year

Base

$83,346

Stock

-

Bonus

-

$91,015

$101,098

Interview Experience

4 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Experience

Positive 25%

Neutral 25%

Negative 50%

Interview Process

1

Application Review

2

HR Screen/Video Assessment

3

Hiring Manager Interview

4

Final Interview/Panel

5

Offer

Common Questions

Behavioral/STAR

Past Experience

Culture Fit

Role-Specific Knowledge