About the job

As a Technical Success Account Manager, you will serve as a technical leader for Google Cloud’s most critical customers. You will drive sustained platform health and technical excellence for business-critical workloads. In this role, you will act as a trusted advisor, translating business objectives into resilient architectural strategies and technical governance. You will advocate for industry best practices, resolve complex platform issues, and mitigate risks. Additionally, you will represent the customer internally, providing actionable feedback to Product and Engineering teams to ensure continuous service improvement across their Google Cloud environment.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $168,000-$249,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate for the adoption of Google Cloud architecture and best practices via workshops.
• Drive platform stability and excellence through architectural health assessments.
• Serve as a technical advisor to address and resolve critical reliability concerns, guiding the architecture of scalable and resilient workloads.
• Act as the internal customer advocate by translating technical obstacles to influence Google Cloud product roadmaps, and own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Minimum qualifications

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.

• 10 years of experience in a customer-facing technical role.

• Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).

• Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).

• Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Preferred qualifications

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Technical professional certifications.
• Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.