About the job

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $141,000-$204,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Design user-centric help content aligned with product goals, technical capabilities, and competitor data to support the end-to-end customer journey.

• Leverage cross-product knowledge to identify and bridge content gaps across unique user paths.

• Deliver high-quality, localized content across channels. Manage AI-enabled creation tools, providing feedback for optimization while drafting manual content for exception cases.

• Act as the primary lead for product updates, advocating for user needs and managing approvals with engineers and executive leadership.

• Drive continuous improvement through data-driven experiments and industry best practices. Measure and report content effectiveness and return-on-investment to executive stakeholders.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 8 years of experience in content strategy, knowledge management, knowledge design, or related project or program management.

• Experience leading multiple, time-sensitive projects with competing priorities.

Preferred qualifications

• Experience working in global teams and with outsourced content production.

• Experience building strategic content plans, analyzing metrics, and reporting on content effectiveness. Ability to distill technically complex and cross-product features and user issues into digestible user content strategy.

• Experience design and content quality moderation. Comfortable with emerging content formats (e.g., personalized, interactive, motion-based, AI-driven, etc.).

• Familiarity with AI-enabled tools for content management, editing, or publication.

• Ability to influence executive stakeholders and to communicate and collaborate well with cross-functional teams.