About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

The Google’s Enterprise Network (GEN) Service Management team strives to provide users with quality service, focusing on consistent and efficient support. Communication, continuous improvement of process and tools, governance, and customer engagement.

The team is engaged in many projects across the GEN landscape. The impact of our work is felt through Google.

In this role, you don't wait for someone to come to you with problems. Instead, study the data and take action. You will understand that users may be frustrated when they have problems with the service. You will be patient and understanding, and do your best to resolve their issues quickly and efficiently. You will not just apologize for the problems. You will focus on finding solutions that will prevent the problems from happening again. You will take ownership of problems and work to resolve them and don't blame other teams or departments for problems.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $163,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Carryout network capacity management of Google’s Enterprise Network, to proactively support network demands and service meeting Service Level Objectives (SLOs).

• Establish best practices for capacity planning and drive capacity planning to support business demands in a timely and cost effective manner.

• Engage with internal consumers to derive network demands, translate them into network capacity and deliver network capacity forecasts.

• Lead demand and supply planning meetings with cross functional teams, reviewing demand/supply risks, budget and efficiency goals.

• Manage provisioned network capacity to support service level goals of network workloads.

Minimum qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.

• 5 years of experience in program management.

• Experience with bandwidth forecasting, bandwidth management, capacity planning, netflow, sflow, streaming telemetry, carrier circuit utilization, ingress traffic analysis, or egress traffic analysis.

• Experience with Solarwinds, Sevone, Op Manager, Splunk, or Riverbed.

Preferred qualifications

• 5 years of experience managing cross-functional or cross-team projects.

• Experience with ISP network operations.

• Experience in enterprise networking or service provider networking.

• Experience with statistical data analysis, time series forecasting, and working knowledge of R or Python and SQL queries.