Build and maintain relationships with key stakeholders in customer or partner organizations to deliver or manage quality technical solutions and services.

Verify the functionality of a developer product feature and provide meaningful feedback to Product/Engineering teams that result in improvements to the developer experience.

Create Product Requirement Documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met.

Create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure their effective documentation. Develop and manage a streamlined technical process for onboarding new logistics partners and expanding to new countries.

Write solution code in collaboration with cross-functional teams. Collaborate with engineering to brainstorm and propose technical solutions to reduce known contact drivers.

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).

3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).

Experience troubleshooting technical issues for internal/external partners or customers.

Experience with data analysis and SQL/MySQL.