About the job

The Google Cloud Consulting (GCC) team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud’s products and services and ensure that customers are able to maximize their investments.

As a Consulting Account Lead, you will act as a trusted advisor to Google Cloud’s largest customers by enabling them to use Google Cloud products to achieve their business goals. You will partner with customers to develop cloud success plans such as organizational, programmatic, and technical strategies to meet their business and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. You will recommend best practices relevant to their industry and organizational changes to accelerate their onboarding and migration plans. You will lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will work across customer-facing teams to ensure that customers experience on Google Cloud exceeds their expectations. You will understand the customers industry and business goals and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals. You will travel 50% of the time to the customer site as needed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Drive the successful adoption and onboarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.

• Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.

• Form strategic relationships with key stakeholders (C-Suite and Executive IT team) to understand customers business within their industry and develop strategic roadmaps.

• Guide IT executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.

• Partner with customer-facing account teams and executives (sales, support, professional services, customer engineering, and partners) to develop strategic and technical plans that help customers achieve their business objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 10 years of experience in consulting, IT services, or other relevant field.

• Experience leading cloud migrations, digital implementation, or managed services operations for organizations.

• Experience with IT infrastructure or cloud-native applications development.

• Ability to communicate in Japanese and English fluently to interact with internal and external stakeholders.

Preferred qualifications

• Advanced degree in a Management, Technical, or Engineering field.

• 15 years of experience in customer-facing roles.

• Experience leading large enterprise organizations through a people, process, and technology transformation from building and operating legacy, on-premise software to running as a digital native business in the public cloud.

• Experience with data center migration strategies, collaborating with channel partners and systems integrators.

• Experience helping customers decide whether to make investments in new technologies and projects based on expected value and return on investment (ROI).

• Knowledge of the Google Cloud ecosystem.