About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Understand partner use cases and offer insights and recommendations on solution design, development, tooling, and integration.

• Build samples, codelabs, and documentation to support partner integrations with Google Home devices or platforms.

• Partner closely with the Software Engineering team to communicate technical feedback from partners, resolve bugs, or troubleshoot integration problems.

• Resolve escalations of technical issues from Technical Account Managers. Speak at developer events and partner summits.

• Travel to meet with current or new partners to provide face-to-face support and troubleshooting, up to 30% as needed.

Minimum qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

• 5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

• Experience coding in one or more programming languages (e.g., Swift, Kotlin, Java, Dart, Python, JavaScript/TypeScript, C++).

Preferred qualifications

• 4 years of experience in technical consulting, supporting large enterprise customers with high service-level objective (SLO) and service-level agreement (SLA) requirements.

• 3 years of experience in a professional setting designing, developing, implementing, and troubleshooting application issues across iOS, Android, or other surfaces.