About the job

Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.

Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.

Responsibilities

• Support installation issues such as Google Distributed Cloud Edge (GDCE) zone setup issues (e.g., cabling error, network issue, hardware dead on arrival), edge operating system bootup problems, networking complications, cluster creation hurdles, etc.

• Troubleshoot customer workload migration issues, including script/playbook errors and store-specific configuration discrepancies.

• Be the primary point of contact for field deployers encountering issues during GDCE installation at customer sites. Ensure timely resolutions and meeting Service Level Agreements (SLAs).

• Participate in rotating on-call schedules for seamless production operations and identify the repetitive issues and design automated remediation solutions to reduce the toiling.

• Interface with external hardware vendors ensuring requirements and specifications of GDCE servers are strictly implemented.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 3 years of experience with systems automation (Python or Go Lang), and with systems design and implementation.

• 3 years of experience in cloud (e.g., Google Cloud).

• Experience with Linux operating systems internals and administration, or networking and debugging/troubleshooting.

• Experience with CI/CD tools such as Git, Piper etc.

• Experience in IT infrastructure, security standards, working with hardware (enterprise servers), troubleshooting and mitigation.

Preferred qualifications

• Experience in data center and hardware operations or design.

• Experience working with hardware vendors and supply chain.

• Experience with customer engagement and proof-of-concept design.