About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Google Data Centers (GDC) make up one of the planet's largest and most powerful computing infrastructures. The GDC Quality team delivers physical plant infrastructure with predictable quality.

As a Technical Program Manager, you will work directly with developers, managing critical aspects of sites/equipment/construction quality. You will collaborate with data center designers, developers, manufacturers, engineers, and operations, and drive quality escalations and failure analysis. You will establish actual root causes and drive systemic corrective actions with demonstrated preventative solutions. You will extract and analyze data from developers facilities readiness and our data centers to verify performance and drive improvements. You will develop and manage 3PDC quality programs and services for assigned projects and developers. You will lead teams to drive transformational capabilities for scalability and support organizational long-term strategies.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Work with developers and internal partners managing critical aspects of infrastructure data center constructions from design, bid, build, to operations support. Collaborate with designers, developers, and engineers and manage site-level quality, equipment, and construction quality and commissioning escalations.

• Establish actual root causes, and systemic corrective actions with demonstrated preventative solutions for significant quality events and non-conformance reports.

• Provide leadership to statistically connect design, construction, and equipment line metrics, tests, and quality audits to field performance.

• Manage validation of developers build, test, quality, commissioning, ensuring they meet Google requirements. Validate the developer’s project life cycle deliverables defined by Google and leverage industry quality standards.

• Conduct developer assessment, internal project health assessments, inspect construction sites, articulate quality improvement activities to reduce variability, improve predictability, streamline lead time, improve output quality, factory witness and acceptance testing.

Minimum qualifications

• Bachelor's degree in a relevant field, or equivalent practical experience.

• 2 years of experience in program management or technical project management.

• Experience in quality assurance and quality control.

Preferred qualifications

• 2 years of experience analyzing data and creating reports with statistical, quantitative modeling, and forecasting skills.

• Experience in managing construction projects/product life-cycles (e.g., process developments, implementation, and improvement).

• Experience in leading cross-functional process improvements.

• Knowledge of Infrastructure design, bid, build, and deployment of Data Centers or other operations.

• Knowledge of Infrastructure standards applied to operations (ANSI, ASME, APQP, NFPA/NEC, UL, etc.).