Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description Roles and Responsibilities

• Devise ‘Make or Buy’ strategies – should be able to take quick and calculated decisions on how much of Repairs/Manufacturing needs to be done in house and how much to outsource to align with the market needs.
• Should be capable to drive collaboration of new partners for Repairs of Large Rotating machinery by evaluating their capabilities, development interests and financial capacity.
• Act as the single point of contact to the customer for timely and satisfactory resolution of Pre-outage and Post Outage concerns on the installed fleet · Establish and maintain Customer connect to provide on-going technical and business support on installed fleet across India and few Designated Geographical areas
• Repair activities onsite and offsite co-ordination with cross functional teams – Engineering, Sourcing, Shop and Site Management (TFAs).
• Driving On time project deliveries by effectively expediting Repair Projects at our partner shops/sites
• Support Qualification and Quality control of all critical escalations and First of its kind jobs required to serve Repairs/Upgrades.
• Maintain project documentation and drive Lessons Learnt for executed Repair Projects
• Support Kaizen actions and Cost out to improve margins and hit rates on Repair Opportunities.
• Shall support all the Regional Sales leaders for generation of Opportunity Leads for Repairs.
• Should be able to define competency gaps in the Repair CoE, advise training programs for self-development as well as development members across functions.

Required Qualifications

BE/B. Tech in Mechanical Engineering.

Experience

• Should have about 10+ years of relevant experience in a Heavy Engineering industry.

Desired Characteristics

• Good understanding on Manufacturing of Large Steam Turbines/Generators (eg: rotors, stators, bearings, valves)
• Familiar to Repair and Maintenance practices on Large Steam Turbogenerating sets and parts.
• Ability to read and understanding Engineering drawings, I&T plans and Work instructions.
• Knowledge on Manufacturing processes eg: Welding, Machining, Heat treatment, Assemblies etc.
• Good understanding of Work/ time estimation and creation of activity based L3 schedule (preferably on Repair projects). A knowledge of packages such as MS Project is preferred.
• Proficiency in MS Office, Outlook/communication packages for report making as well as day to day communication.
• Should be able to lead small cross functional teams by understanding job/process requirement, identifying right resources, communicating all stake holders effectively and following up closely to achieve targeted deadlines.
• Willingness to travel extensively.

Additional Information Relocation Assistance Provided: Yes